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Problem Solver
This section contains an alphabetical list of status, error, and warning messages that appear on the LCD panel.
In your printer driver, select the Duplex Print Unit check box in the Optional Settings dialog box, then select the Duplex check box in the Layout tab. Press the Continue button on the control panel to clear the message. If this doesn't solve the problem, one of the conditions below has occurred and needs to be fixed.
To clear the error message, (1) press Continue or (2) reset the printer by pressing the ALT and Reset buttons at the same time.
This message appears when the paper you loaded differs from the paper size selected in the printer driver's Basic Settings tab or SelecType. Load the correct paper size, or change the paper size setting, then open the Duplex Unit cover and remove any jammed paper. Close the cover of the Duplex Unit, and the printer resumes printing.
The Paper Size setting in the printer driver's Basic Settings tab, or in SelecType, is different from the size of paper loaded in the printer. Make sure the correct size of paper is loaded in the printer; then press the Continue button to clear the message.
The Paper Type setting in the printer driver's Basic Settings tab, or in SelecType, is different from the type of paper loaded in the printer. Make sure the correct type of paper is loaded in the printer; then press the Continue button to clear the message.
The printer does not have sufficient memory to collate print jobs. Only one set of copies will be printed. Reduce the contents of your print jobs or add more memory to the printer.
Press the Continue button to clear the message.
Cover A, on the right side of the MP tray, is open. Pull up the latch on cover A, then close the cover firmly.
 | Warning: |
 | Do not touch the hot areas indicated on the caution labels inside cover A. |
If you still cannot close the cover, the imaging cartridge may not be installed correctly. Reinstall the imaging cartridge as described in Replacing the Imaging Cartridge.
The cover on the right side of the standard lower cassette, an optional 500-Sheet Lower Cassette Unit, or the Large Capacity Paper Unit is open. Pull the latch on the cover indicated by the message and then close the cover firmly. (The numbers indicate the order in which the cassettes are stacked from top to bottom).
Cover D, on the back of the Duplex Unit, is open. Pull the latch on cover D and then close the cover firmly.
Cover E, on the back of the 5-Bin Multi-Purpose Unit, is open. Pull the latch on cover E and then close the cover firmly.
Cover F, on the paper guide of the 10-Bin Multi-Purpose Unit, is open. Pull the latch on cover F and then close the cover firmly.
Cover G, on the back of the 10-Bin Multi-Purpose Unit, is open. Move the 10-Bin Multi-Purpose Unit away from the printer, then pull the latch on cover G and close the cover firmly.
There is not enough memory for duplex printing. The printer prints only on the top side and ejects the paper. To correct this error, follow the directions below.
If Auto Cont is set to Off in the SelecType Config Menu, (1) press the Continue button or (2) reset the printer by pressing the ALT and Reset buttons at the same time.
If Auto Cont is set to On in the SelecType Config Menu, the error is corrected automatically.
The face-down tray is full of printed sheets. Remove the sheets from the face-down tray and press Continue.
A ROM module which is not formatted is installed in slot A. If the ROM had been written to, it is possible that the writing was not completed. Also, the ROM's memory may no longer be accessible, in which case you should replace it.
To correct this error, (1) press the Continue button, or (2) turn off the printer, then remove the ROM module from slot A.
A ROM module which is not formatted is installed in slot B. If the ROM had been written to, it is possible that the writing was not completed. Also, the ROM's memory may no longer be accessible, in which case you should replace it.
To correct this error, (1) press the Continue button, or (2) turn off the printer, then remove the ROM module from slot B.
When the printer is offline and data remains in the printer's memory, press the Form Feed button to print out the data and clear the buffer. After printing, Ready appears on the LCD panel.
The printer is checking the optional Hard Disk Drive.
The printer cannot print at the requested quality level because of insufficient memory, and the printer reduces the quality automatically so that it can continue printing. Check to see if the printout is acceptable. If not, add more memory (for a permanent solution) or temporarily set the Print Quality setting to Low in the printer driver.
The imaging cartridge is not correctly installed. See Replacing the Imaging Cartridge to reinstall it.
An interface card not supported by this printer is installed. Turn off the printer, then remove the card.
A hard disk drive that cannot be used with this printer is installed. Turn off the printer and remove the drive.
An option not supported by this printer is installed, or a supported option is installed incorrectly. See Printer Options to make sure you are using options made for this printer or to reinstall the options.
A PostScript 3 ROM module not supported by this printer is installed, or a supported module is installed incorrectly. See Adobe PostScript 3 ROM Module to make sure you are using the correct PostScript3 module. If you are, try reinstalling the module.
The ROM module in slot A is not supported by this printer, or a supported module is installed incorrectly. See Adobe PostScript 3 ROM Module to make sure you are using a suitable ROM module for this printer. If you are, try reinstalling the module.
The ROM module in slot B is not supported by this printer, or a supported module is installed incorrectly. If you are using a supported ROM module, try reinstalling it.
Paper is jammed in the tray, cassettes, covers, or other devices indicated by xxx. Remove the jammed paper. See Clearing paper jams for help with clearing the jam. See Preventing paper feed and paper jam problems for advice on preventing this problem.
The print job sent to your printer is canceled.
Manual feed mode is specified for the current print job. Make sure the indicated paper size (xxx) is loaded in the indicated paper source (yyy), then press the On Line button. The printer feeds paper according to the Paper Source setting.
If you do not want to print this job in the manual feed mode, press Continue.
For detailed information on the manual feed mode, see Printing one sheet at a time.
The printer has insufficient memory available for the current task. To correct this error, do one of the following: 1) press the Continue button, or 2) reset the printer by pressing the ALT and Reset buttons at the same time.
You can also clear this error by turning the printer off and back on again. However, it may be necessary to reduce the number or size of fonts, reduce the number or size of graphics, lower the resolution, or add more memory to the printer.
SelecType, which is usually accessible from the printer's control panel, has been disabled. This setting can be cleared by using the EPSON WebAssist utility. Clear the Panel Lock setting in the Configuration-Printer-Print-Setup Menu.
The bin indicated by <N> (1 to 10) on an optional multibin unit is full. Remove the sheets from the bin and press Continue.
The 10-Bin Multi-Purpose Unit is not installed properly, or is not firmly attached to the printer. Install the unit as instructed in Installing the 10-Bin Multi-Purpose Unit, then press Continue.
Your printer lacks the printer memory required to print your print job. Reduce the amount of images or text in the print job, or install an optional memory module. See Memory Modules.
The printer is not ready to print.
The printer cannot feed paper to the output tray you selected, because of a paper size discrepancy. The printed sheet is fed to the Face-down Tray (or Bin 1) of the Multi-Purpose Unit.
Press the Continue button to clear this message. Select Face-down Tray (Bin 1) as the Output Tray setting in the printer driver. If you want to output to another tray instead of Bin 1, change the Paper Size setting of your document.
There is no paper in the specified paper source (xxx). Load paper of the indicated size (yyy) into the source. See Basic Printing Operations for instructions on loading paper.
The paper loaded in the indicated tray (xxx) does not match the indicated paper size (yyy). Replace the paper with the correct size of paper and press Continue.
The time required to process data exceeds the print engine speed because the volume of data is too great. Press Continue to resume printing. If this message appears again, change the Page Protect setting in the SelecType Config Menu.
The writing of PostScript 3 commands on the optional Hard Disk Drive is no longer possible as the amount of space allocated to PostScript 3 on the Hard Disk Drive is used up.
The printer is ready to receive data and print.
This message appears when the Multibin Mode setting has been changed and paper remains in an optional multibin unit. Remove all the paper in the multibin unit.
The printer's current interface has been reset and the buffer is cleared. However, other interfaces are still active and retain their settings and data.
All printer settings have been reset to the user default configuration, or to the last settings that were saved.
You have changed the SelecType setting but the new setting was not activated immediately after exiting SelecType. To activate the new setting, do one of the following: 1) exit SelecType by pressing Continue or On Line (the new setting is activated after the current print job is finished), or 2) reset the printer by pressing the ALT and Reset buttons at the same time.
The printer is checking the ROM.
The printer is checking the RAM.
The printer is performing a quick internal check.
A controller error or a print engine error has been detected. Write down the error number listed on the LCD panel (xxxx) and turn off the printer. Wait at least five seconds and then turn it back on. If the error message still appears, turn off the printer, unplug the power cord, and contact a qualified service representative.
The printer is in its low power state; however, it is still online if the On Line light is on.
The printer is almost out of toner. Prepare a new imaging cartridge to replace the current one.
You must replace the imaging cartridge. See Replacing the Imaging Cartridge.
Press Continue to print one more page.
The printer is warming up. When the printer is ready, this message will change to Ready.
There is no ROM module installed in slot A, or the installed module cannot be written to. It is also possible that writing to the ROM in slot A began, but did not complete properly.
To correct this error, do one of the following: 1) turn off the printer and remove the ROM, then turn on the printer, or 2) reset the printer by pressing the ALT and Reset buttons at the same time.
The program ROM cannot be written to. It is also possible that writing to the ROM was not completed.
To correct this error, do one of the following: 1) turn off the printer, then turn it on again, 2) press the Continue button, or 3) reset the printer by pressing the ALT and Reset buttons at the same time.
The printer is writing data onto the ROM module in slot A.
The printer is writing data onto the program ROM.
| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
