Status and Error Messages

This section contains a list of error messages shown on the LCD panel, a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the

mark is displayed at the right of the warning message, multiple warnings occur. To confirm all warnings that occur, press the

Down button to display the Status Menu, then press the

Enter button. The LCD panel also displays the remaining service lives of the imaging cartridges and available paper sizes.

The printer automatically calibrates itself. This is not an error message, and will clear itself after the calibration process has finished. While the printer displays this message, do not open the covers or turn off the printer.

The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the

Cancel Job button has been pressed down for more than 2 seconds.

The printer is canceling the current print job. This message appears when the

Cancel Job button has been pressed and released within 2 seconds.

While printing the data in the USB memory, make sure that the USB memory is inserted correctly.

While printing in the black and white mode when one or more of the imaging cartridges has reached the end of its service life, check if Black is selected in the printer driver.
PS and PDF files cannot be printed in the black and white mode, replace any color imaging cartridges that have reached the end of its service life.

The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the duplex printing. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the

Start/Stop button will print the rest of the print job on only one side of the paper. Press the

Cancel Job button to cancel the print job.

The optional paper cassette is not installed properly. Turn off the printer, remove the optional cassette, and re-install it. For more information on installing the optional paper cassette, see Installing the optional paper cassette unit.

You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not set to Transparency. Completely blank pages are output.

The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.

The paper loaded in the printer does not match the paper type setting in the printer driver. Paper that matches only the paper size setting will be used for printing.

The front cover has been open for more than 5 minutes. To clear the error, close the front cover.

Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM). If this error occurs, print only one copy at a time.

To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

The printer is cooling down. The time until the printer is ready to print is displayed.

Color data is printed in black and white because one or more color imaging cartridges has reached the end of its service life.

There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below.

If Off is selected as the Auto Cont setting on the control panel’s Setup Menu, press the

Start/Stop button to print on the back of the next sheet, or press the

Cancel Job button to cancel the print job.

If On is selected as the Auto Cont setting on the control panel’s Setup Menu, printing continues automatically after a certain period of time.

Unable to store form overlay data on the USB memory. Either USB memory is not recognized, USB memory is full, or the maximum number of form overlay files has been reached. Confirm that the USB memory is installed correctly, replace the USB memory with the one that has more empty space, or delete any form overlay files you no longer need, then try storing the new overlay again.

To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

The printer is ejecting paper due to a user request. This message appears when pressing the

Start/Stop button once to make the printer offline, then holding down the

Start/Stop button for more than 2 seconds in order not to receive form feed command.

To clear this error, either press the

Start/Stop button or turn off the printer and remove the ROM module, then reinstall the ROM module. If that fails to clear the error, contact your dealer.

There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.

Turn the Image Optimum setting off on the control panel’s Printing Menu if you do not want the printer to automatically lower the print quality to continue printing.

You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module.

The paper tray of the standard paper cassette is not installed, or not installed properly. Install the paper cassette correctly to clear this error.

There is no fuser unit installed or the fuser unit is not installed properly. Turn off the printer, then install the fuser unit if it is not installed.

If a fuser unit is already installed, turn the printer off and reinstall the unit after it has cooled off (30 minutes). Then open the front cover. Remove the fuser unit, then reinstall it properly. Close the front cover. The error clears automatically if the fuser unit is properly installed.

If the error is not cleared, the fuser unit is out of order. Replace it with a new fuser unit.

There is no transfer unit installed or the transfer unit is not installed properly. Install the transfer unit if it is not installed.

If a transfer unit is already installed, turn off the printer, open the front cover, then remove the transfer unit. Reinstall the unit properly, then close the front cover. The error clears automatically if the transfer unit is properly installed.

The wrong imaging cartridge is installed in the indicated color imaging cartridge position in the printer or the position is empty. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)

This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.

The spool file on the driver is deleted while printing or the data is abnormal. Press the

Start/Stop button to clear the error.

There is no network program, or the network program cannot be used with your printer. Contact a qualified service representative.

There are errors in the ROM module. Turn off the printer and contact your dealer.

The printer cannot read the installed optional ROM module. Turn off the printer, then remove the ROM module.

The manual feed mode is specified for the current print job. Make sure the paper size indicated by ssss is loaded, then press the

Start/Stop button.

The printer has insufficient memory to execute the current task. Press the

Start/Stop button on the control panel to resume printing, or press the

Cancel Job button to cancel the print job.

This message appears if you try to change the printer’s settings through the control panel when the buttons are locked. You can unlock them by the Password Config menu or by using the Network utility. Refer to Password Config Menu or the Network Guide for information.

To prevent this problem from happening again, add more memory to your printer as described in Memory modules, or reduce the resolution of the image to be printed.

The installed imaging cartridge is not an genuine Epson product. Installing a genuine imaging cartridge is recommended. The printout and remaining service life of each imaging cartridge displayed on the control panel may be different from those when using genuine EPSON imaging cartridges. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.

Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to clear the warning message. See Imaging Cartridge for instructions on replacing the imaging cartridge.

The installed imaging cartridge is not an genuine Epson imaging cartridge. The printout and remaining service lives of the imaging cartridges displayed on the control panel may be different from those when using genuine EPSON imaging cartridges. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson. Installing a genuine imaging cartridge is recommended. Press the

Start/Stop button on the control panel to resume printing.

The device connected to the USB Host interface is not supported. Disconnect the device to clear the error.

The optional memory module may be corrupted or incorrect. Replace it with a new one.

The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the error.

If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.

Location	Description
Paper Jam MP C1 A	Paper is jammed at the MP tray or standard paper cassette. For instructions on clearing this type of paper jam, see Paper Jam MP C1 A.
Paper Jam C1 A	Paper is jammed at the standard paper cassette or front cover. For instructions on clearing this type of paper jam, see Paper Jam C1 A.
Paper Jam C2 C1 A	Paper is jammed at the optional paper cassette or standard paper cassette. For instructions on clearing this type of paper jam, see Paper Jam C2 C1 A.
Paper Jam A B	Paper is jammed at the front cover or fuser unit. For instructions on clearing this type of paper jam, see Paper Jam A B.
Paper Jam A D	Paper is jammed at the front cover or transfer unit. For instructions on clearing this type of paper jam, see Paper Jam A D.

There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source.

The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss). Replace the loaded paper with the correct size paper and press the

Start/Stop button to resume printing, or press the

Cancel Job button to cancel the print job.

If you press the

Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.

Printing cannot start because the previous job is being processed. Try again after a few seconds.

The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the

Start/Stop button to resume printing, or press the

Cancel Job button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panel’s Setup Menu or select Avoid Page Error on the printer driver.

If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.

To avoid this error, it is recommended that you set the Page Protect setting to On and add more memory to the printer. See Setup Menu and Memory Module for details.

Turn the printer off and wait for 30 minutes, then replace the fuser unit with a new one. See Fuser Unit for instructions.

The indicated imaging cartridges have reached the end of its service life and need to be replaced. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)

When the error light turns on, you cannot continue printing. Replace the imaging cartridge with a new one. See Imaging Cartridge for instructions.

When the error light is blinking, you can continue printing in the black and white mode by pressing the

Start/Stop button, or you can cancel the print job by pressing the

Cancel Job button.

The transfer unit has reached the end of its service life and needs to be replaced.

When the error light turns on, you cannot continue printing. Turn off the printer, then replace the transfer unit with a new one. See Transfer Unit for instructions. The error clears automatically after you replace the unit and close all printer covers.

The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored on the printer’s memory has been reached, or the memory has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available.

You may also increase the available memory space by changing the RAM Disk setting to Normal or Maximum. For details, see Setup Menu.

To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

The printer’s current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.

All printer settings have been reset to the default configuration, or to the last settings that were saved.

A control panel menu setting was changed while the printer was printing. Press the

Start/Stop button to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted.

A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds, then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (Cffff/Exxx), turn off the printer, unplug the power cord, then contact a qualified service representative.

The printer is currently in the power-save mode. This mode is canceled when the printer receives print data or the Reset button is pressed.

A read/write error has occurred for the indicated imaging cartridges (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.). Remove the imaging cartridges and reinsert them. If that fails to clear the error, replace the imaging cartridges.

The printer cannot clear an error message because the error status still remains. Try solving the problem again.

This message indicates that the imaging cartridge for the indicated color is near the end of its service life. Prepare a new imaging cartridge.

This message indicates that the fuser unit is near the end of its service life. You can continue to print until the Replace Fuser message appears. Prepare a new fuser unit.

To clear this warning message and continue printing, select Clear All Warnings from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

This message warns you that the transfer unit is near the end of its service life. You can continue to print until the Replace TransferUnit message appears. Prepare a new transfer unit.

To clear this warning message and continue printing, select Clear All Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.

This message indicates that a ROM module in the slot is being written. Please wait until this message disappears.

An inappropriate imaging cartridge is installed. Install only the imaging cartridge listed in Consumable products.

See Imaging Cartridge for instructions on replacing the imaging cartridge. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)