Precautions for clearing jammed paper
Paper Jam MP C1 A
Paper Jam C1 A
Paper Jam C2 C1 A
Paper Jam A B
Paper Jam A D

If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages.

Be sure to observe the following points when you clear jammed paper.

• Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing.

• Always try to remove jammed paper with both hands to avoid tearing it.

• If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer.

• Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver.

• Do not leave the front cover open for more than five minutes to avoid exposing the imaging cartridges to light.

• Do not expose the imaging cartridges to sunlight at all.

• Do not touch the transfer belt and light-sensitive drums to avoid damaging them.

a. light-sensitive drums
b. transfer belt

Warning:

Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury.

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Remove all the paper from the MP tray.

Close the MP tray.

Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.

Press the latch on the front cover and open the cover.

Close the front cover.

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Note:

If the MP tray opens, remove all the paper and then close the MP tray.

Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.

Press the latch on the front cover and open the cover.

Gently pull out any sheets of paper.

Caution:

Do not touch the transfer belt and light-sensitive drums to avoid damaging them.

Gently pull out any sheets of paper on the transfer unit.

Caution:

Be careful not to damage the transfer belt.

Close the front cover.

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Note:

If the MP tray opens, remove all the paper and then close the MP tray.

Remove the optional paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.

Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.

Press the latch on the front cover and open the cover.

Close the front cover.

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Note:

If the MP tray opens, remove all the paper and then close the MP tray.

Press the latch on the front cover and open the cover.

Gently pull out any sheets of paper on the transfer unit.

Caution:

Be careful not to damage the transfer belt. Do not touch the transfer belt and light-sensitive drums to avoid damaging them.

Raise the outer green knobs on the fuser unit to open the paper path.

Warning:

Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so.

Gently pull out any sheets of paper straight towards you.

Raise the fuser paper guide on the fuser unit and pull out any sheets of paper.

Lower the outer green knobs on the fuser unit to close the paper path.

Close the front cover.

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Note:

If the MP tray opens, remove all the paper and then close the MP tray.

Press the latch on the front cover and open the cover.

Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and set it against the printer.

Caution:

Do not touch the transfer belt on the transfer unit to avoid damaging it.

Gently pull out any sheets of paper under the transfer unit.

Pull down the transfer unit and lock it.

Close the front cover.

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