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Problem Solver
Indicator lights
The lights on the control panel light up in different combinations to indicate printer status and to alert you to errors and warnings.
The Status Alert window in the EPSON Status Monitor 3 indicates what type of error has occurred and offers you a possible solution. Look through this section to find the kind of problem you have, then try the recommended solutions in the order they are presented until your problem is solved.
1. Error light
2. Ready light
3. Data light
4. Paper light
5. Toner light
6. Memory light
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Status/Error |
INDICATOR LIGHTS |
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Memory
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Toner
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Paper
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Data |
Ready |
Error |
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- MP tray or Cassette - Printer |
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- Output |
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 | Note: |
 | If the problem remains after trying the suggestions in this section, contact a qualified service representative for assistance. |
Control panel: All lights on
A controller error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If all the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.
Control panel: Data, Ready, and Error lights on
A print engine error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.
Control panel: 
and Error lights on
Indicates that there may be a paper jam inside the printer. Open the printer cover, remove any jammed paper, and close the printer cover. The error will automatically clear itself and the jammed page's print data is reprinted.
Control panel: and Error lights on
Indicates that there is a paper jam in the feed slot. See Clearing Jammed Paper for instructions on clearing paper jams. The error is automatically resolved upon clearing the jammed paper and opening and closing the printer cover.
Control panel: 
light on, Error light flashing
The printer has insufficient memory for the current task. The document was not printed. To correct the error, press the 
Start/Stop button. To cancel the print job, press the 
Job Cancel button.
The next time you print the document, it may be necessary to reduce the number or size of fonts, reduce the number or size of graphics, or lower the resolution. You can also add more memory to the printer.
Control panel: , Ready, and Error lights flashing (Slowly)
Indicates that the Manual Feed check box is selected. Make sure that the desired paper is displayed in the printer driver and loaded in the manual feed slot on the MP tray. You have to press the Start/Stop button once when you want to print in manual feed mode. You do not have to press the Start/Stop button for every sheet. If you press the Start/Stop button when there is no paper in the manual feed slot, the printer prints from the next available paper source.
Remember to clear the Manual Feed check box in the printer driver's Basic Settings menu before trying to print from the MP tray or the optional 500-Sheet Lower Paper Cassette Unit A4 after printing in the manual feed mode.
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For detailed information on the manual feed mode, see Loading the Manual Feed slot.
Control panel: light flashing, Error light on
The printer cannot read the installed optional interface card. Turn off the printer and try reinstalling the card. If the error persists, you may have to contact a qualified service representative for assistance.
Control panel: light on, Error light flashing
The time required to process data exceeds the print engine speed because the volume of data is too great to print. Press the Start/Stop button to resume printing. If this message appears again, change the Page Protect setting to On.
Control panel: light flashing, Error light on
There is no paper in the specified paper source. Load paper of the size specified in the printer driver into the paper source. See Paper Sources and Loading Paper for instructions on loading paper.
Control panel: and Error lights on
Indicates that there may be a paper jam inside the printer. Open the printer cover, remove any jammed paper, and close the printer cover. The error will automatically clear itself and the jammed page's print data is reprinted.
Control panel: Error light on
The printer is open. Make sure that the printer cover is closed properly by opening it and closing it again.
Control panel: and Error lights flashing
The paper loaded in the paper source does not match the required paper size. Replace with paper of the correct size and press the Start/Stop button.
Control panel: and Error lights on
The ROM module in slot A is not installed correctly or is invalid for this printer. Make sure you are using a proper ROM module, or reinstall the module. See ROM Module for installation instructions.
Control panel: 
light on, Error light flashing (slowly)
Replace the developer cartridge. See Replacing the Developer Cartridge. To clear this error and print a single sheet, press the Start/Stop button on the control panel. After that, this error will occur again until the developer cartridge is replaced.
Control panel: light flashing
The paper size setting in the printer driver is different from the size of paper loaded in the printer. To print on the correct paper size, make sure you load the appropriate paper into the printer. To clear the warning, press the 
Information button on the control panel.
Control panel: light flashing
The paper type setting in the printer driver is different from the type of paper loaded in the printer. Load the correct type of paper into the printer. To clear the warning, press the Information button on the control panel.
Control panel: light flashing
The printer does not have sufficient memory to collate print jobs. Only one set of copies will be printed. Reduce the contents of print jobs, or add more memory. Press the Information button on the control panel to clear the warning.
Control panel: light flashing
This warning indicates that the printer encountered memory problems when printing the document. Press the Information button on the control panel to clear the warning. To cancel the print job, use your computer to delete it from the print queue.
The next time you print the document, reduce the resolution setting. For a permanent solution, install an optional memory module into the printer. See Memory Module for installation instructions.
Control panel: light flashing
The printer could not print at the requested quality level due to insufficient memory and automatically reduced the print quality so that it could continue to print. Check to see if the printout is acceptable. If not, add more memory for a permanent solution, or temporarily set print quality lower in the printer driver. Press the Information button on the control panel to clear the warning.
Control panel: light flashing
The printer is almost out of toner. Prepare a new developer cartridge to replace the current one. See Replacing the Developer Cartridge.
Control panel: , Ready, and Error lights flashing.
Indicates that the printer is deleting all the print jobs stored in the printer.
Control panel: Ready and Error lights flashing.
Indicates that the printer is deleting the oldest print job stored in the printer.
Control panel: Ready and Error lights flashing.
Indicates that the printer is deleting the specified print job sent from the Host PC.
Control panel: Error light flashing (flashes at longer intervals than usual)
Indicates that the printer is not ready to print. Press the Start/Stop button to make the printer ready to print.
Control panel: Ready light on
Indicates that the printer is ready to print.
Control panel: Ready light flashing (flashes at longer intervals than the usual flashing)
Indicates that the printer is in energy-saving mode. The printer goes into standby due to inactivity. If Standby is enabled, the printer goes into standby in 15 minutes.
Control panel: Ready light flashing
Indicates that the printer is warming up to process and print data.
 Next |
| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
