Printer Stops Printing Unexpectedly

Message

Description

What to do

UNABLE TO PRINT

An error may be occurring when you try to print patterns such as nozzle checker head alignment.

End the TEST PRINT MENU first, and solve the error displayed on the LCD. Then try to print patterns again.

MNT TK NEAR FULL

The maintenance tank is almost full.

Replace the maintenance tank with new one. See Replacing the Maintenance Tank.

INK LOW

Ink cartridge is nearly empty.

Replacement of ink cartridge is nearly needed.
Although you can continue printing in INK LOW situation, it may decline the print quality.

MNT REQ nnnn

A part used in the printer has nearly reached the end of its life. "nnnn" shows the code of the part.

Note the code and contact your dealer. See Contacting Customer Support.

REMOVE PAPER

Cleaning cannot be executed because thick paper is loaded.

Remove the thick paper, and move the paper lever to the secured position.

The printer could not feed the printout.

Remove the printout.

NOZZLES STILL CLOGGED

The nozzles are still clogged.

Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

CHANGE PAPER TYPE

The loaded paper does not match the paper type selected.

Match the loaded paper to the paper type. See Buttons.

WRONG PAPER SIZE

The loaded paper size does not match the data size.

Match the loaded paper size to the data size.

PAPER OUT

No paper is set in the printer

Load paper correctly.

Roll paper is out while printing is in progress.

Load a new roll paper.

NO BORDERLESS WITH THIS SIZE

RELOAD PAPER

Note:
Those messages are displayed on the LCD alternately.

A2 size cut sheet media has been installed for borderless printing.

Install a different size of cut sheet media or roll paper. See Making the Borderless setting for Windows, Making the Borderless setting for Mac OS 8.6 to 9.x, or Performing borderless printing for Mac OS X.

RELOAD PAPER

The printer cannot detect the loaded cut sheet media, because it is wavy or curled.

Flatten the cut sheet media.

The printer cannot detect the loaded paper.

Move the paper lever.

RELOAD PAPER INSERT DEEPLY

Cut sheet media inserted from the front manual feed slot is not inserted deep enough.

Insert the paper deeper. See Loading into the front manual feed slot.

NOT STRAIGHT RELOAD

Cut sheet media is not loaded straight, and needs to be aligned.

Load the cut sheet media correctly. See Loading cut sheet media.

PAPER NOT STRAIGHT

The paper is not loaded straight.

Load paper straight.

PAPER NOT CUT

Paper is not cut correctly when Roll Auto Cut On is selected.

Open the top cover and remove the uncut paper. If RELOAD PAPER is displayed on the LCD, reload paper.

The paper cutter may not be installed correctly. See Replacing the Paper Cutter.

Paper cutter may be blunt. Replace the paper cutter. See Replacing the Paper Cutter.

COMMAND ERROR

Damaged data is sent to the printer.

Stop printing, and press the Pause button for 3 seconds.

The printer receives data with a wrong command.

The installed printer driver is not correct for the printer.

Stop printing, and press the Pause button for 3 seconds. Then make sure that the installed printer driver is correct for the printer.

LOAD ROLL PAPER

The roll paper is not set correctly.

Load the roll paper correctly, and select Roll Auto Cut On or Roll Auto Cut Off . See Loading the roll paper.

LOAD SHEET PAPER IN P. TRAY

The cut sheet media is not set correctly in the paper tray.

Set the cut sheet media in the paper tray correctly, and select Sheet . See Loading cut sheet media.

FEED SHEET PAPER

The cut sheet media needs to be loaded manually.

Load the cut sheet media.

FORBIDDEN MEDIA FROM P. TRAY

Cut sheet media, which is to be loaded from the front or rear manual feed slot, is being loaded from the paper tray.

Remove the cut sheet media from the paper tray, and load it from the proper paper feed slot. See Confirming the paper path.

FEED SHEET PAPER MANUALLY

The cut sheet media needs to be loaded manually.

Load the cut sheet media manually from the front or rear manual feed slot. See Confirming the paper path.

INK OUT

Ink cartridge is empty.

Replace the empty ink cartridge with new one. See Replacing Ink Cartridges.

INVALID INK CRTG

Ink cartridge with the wrong product code is installed.

Install the ink cartridge with the correct product code. See Consumable Products.

WRONG INK CRTG

The installed ink cartridge cannot be used with this printer.

Remove the ink cartridge, and install the ink cartridge that can be used with this printer. See Consumable Products.

SET INK CRTG

CSIC error has occurred.

Remove the ink cartridge and reinstall it. If this message is displayed after reinstalling the ink cartridge, replace it. See Replacing Ink Cartridges.

NO INK CRTG

Ink cartridge is not installed, or ink lever is raised to the released position.

Install ink cartridge, or lower the ink lever to the secured position.

MNT TNK FULL

The maintenance tank is full.

Replace the maintenance tank with new one. See Replacing the Maintenance Tank.

LOWER INK LEVERS

Both ink levers have been raised.

Lower the ink levers.

LOWER L INK LVR

The ink lever on the left ink compartment has been raised.

Lower the ink lever on the left ink compartment.

LOWER R INK LVR

The ink lever on the right ink compartment has been raised.

Lower the ink lever on the right ink compartment.

TOP COVER OPEN

Top cover is open.

Close the top cover.

LOAD PAPER

The paper lever is in the released position.

Move the paper lever to the secured position.

SET PAPER LEVER

Paper lever is in the released position.

Move the paper lever to the secured position.

PAPER JAM

Paper is jammed in the printer.

Open the top cover and remove the jammed paper. If TURN PRINTER PWR OFF AND THEN ON is displayed on the LCD, turn the printer off, leave it for a while, and turn it on again. See Clearing Paper Jams.

NO MNT TNK

The maintenance tank is not set in the printer.

Install the maintenance tank.

REAR COVER OPEN

The rear cover is open.

Close the rear cover.

UPDATE FAILED

The printer failed to update the FirmWare.

Update the FirmWare again.

OPTION I/F ERROR

The installed interface cannot be used with this printer.

Remove the interface card, and install the interface card that can be used with this printer. See Options.

SERVICE REQ nnnnnnnn

Print head is locked.

Pull the green tab on the left side of the print head to release the print head.

A fatal error has occurred.

Turn the printer off, leave it for a while, and turn the printer on again. If this message is displayed on the LCD again, note the code and contact your dealer. See Contacting Customer Support.