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Troubleshooting

The Printer does not Turn on or Stay on

When the Pause light does not come on and mechanism initialization does not start even when the Power button is pressed to turn on the printer, try the following solutions for the problem.

Turn off the printer and make sure the power cord is securely plugged into the printer.

Make sure your outlet works and is not controlled by a wall switch or timer.

Make sure the supplied voltage to the printer matches the rating voltage labeled on the printer. If not, turn off the printer and unplug the power cord immediately. Contact your dealer for assistance. See Contacting Customer Support.

Caution:

If the supplied voltage and rating voltage do not match, do not plug the printer back in again, as damage may occur.

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