Online Reference Guide

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Maintenance and Troubleshooting

Problems and Solutions

Most of the problems you will encounter while operating your scanner and software have simple solutions. This section divides scanner problems into eight categories:

Error Indicator
Operating Problems
Quality Problems
Software Setup Problems
Software Operation Problems
Scanning Problems
Paper Jams
Network Problems

See the table in Error Indicator first. If this does not help you solve your problem, go to the category for the type of problem you have, then look for the problem description.

Note:

If some settings appear dimmed in EPSON TWAIN HS and EPSON TWAIN HS Network, they cannot be selected because of the capability of your scanner or your choice of other settings.

If you cannot solve a problem after reading and following the information in this section, contact your dealer or a qualified customer support person for assistance.

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