Online Reference Guide

Index	Search	Glossary

Contents	Help

Maintenance and Troubleshooting

Software Setup Problems

You cannot install EPSON TWAIN HS.
The scanner does not appear in the Port list of the EPSON TWAIN HS dialog box in Control Panel when you connect the SCSI model to your PC running Windows 95 and NT 4.0.
The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN HS dialog box (Windows 95 and NT4.0) or in the Scanner's Properties dialog box (Windows 98, 2000, and Millennium Edition) in Control Panel.

You cannot install EPSON TWAIN HS.

Check if your PC and operating system meet the system requirements.

Make sure your PC has enough memory to run the application.

[Top]

The scanner does not appear in the Port list of the EPSON TWAIN HS dialog box in Control Panel when you connect the SCSI model to your PC running Windows 95 and NT 4.0.

Turn off the PC and the scanner, and check the connection between your hardware. Unplug the SCSI cable and then plug it back in.

Change the SCSI ID number to one that is not being used by any other SCSI devices. See your Setup Guide.

Check the connection sequence and make sure the terminator switch of the end device of daisy chain is set correctly. See your Setup Guide.

[Top]

The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN HS dialog box (Windows 95 and NT4.0) or in the Scanner's Properties dialog box (Windows 98, 2000, and Millennium Edition) in Control Panel.

Make sure the interface cable meets the requirements of your interface board. See the manual that comes with the interface board.

Turn off the PC and the scanner, and check the connection between them. Unplug the SCSI cable and plug it back in.

Make sure the SCSI interface board is installed correctly.

Turn off the scanner and the PC. Turn on the scanner and then turn on the PC.

Make sure the SCSI driver is installed correctly.

Change the scanner's SCSI ID number to one that is not being used by any other SCSI device. See Changing the SCSI ID number or SCSI board in this guide or your Setup Guide.

Check the connection sequence and make sure the terminator switch of the end device of daisy chain is set correctly. See your Setup Guide.

[Top]