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Maintenance and Troubleshooting

Network Problems

You cannot install EPSON TWAIN HS Network and/or EPSON Scan Server.
The scanner does not appear in the Scanner Selection box in the EPSON Scan Server setup dialog box. (For Windows 95 and NT 4.0 users)
Status: unavailable appears under the General tab of the EPSON GT-30000 Properties dialog box. (For Windows 98, 2000, and Millennium Edition users)
You cannot start up EPSON Scan Server.
EPSON TWAIN HS Network dialog box does not appear on the client PC when you try to start EPSON TWAIN HS Network from a TWAIN-compliant application.
Network connection is terminated before the scanned image is transferred to the client PC.

You cannot install EPSON TWAIN HS Network and/or EPSON Scan Server.

• Check that both your PC and operating system match the system requirements.

• Make sure your PC has enough memory (RAM) to run the application.

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The scanner does not appear in the Scanner Selection box in the EPSON Scan Server setup dialog box. (For Windows 95 and NT 4.0 users)

• Turn off the scanner and PC, and check that they are connected properly.

• Make sure that a scanner supported by EPSON Scan Server and EPSON TWAIN HS Network is connected to the scanner server PC.

• Change the scanner's SCSI ID number to one that is not being used by any other SCSI device. See your Setup Guide.

• Check the connection sequence and make sure the scanner's terminator switch of the end device of daisy chain is set correctly. See your Setup Guide.

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Status: unavailable appears under the General tab of the EPSON GT-30000 Properties dialog box. (For Windows 98, 2000, and Millennium Edition users)

• Turn off the scanner and PC, and check that they are connected properly.

• Make sure that a scanner supported by EPSON Scan Server and EPSON TWAIN HS Network is connected to the scanner server PC.

• Change the scanner's SCSI ID number to one that is not being used by any other SCSI device. See Changing the SCSI ID number or SCSI board for details.

• Check the connection sequence and make sure the scanner's terminator switch of the end device of daisy chain is set correctly. See your Setup Guide.

• Install EPSON TWAIN HS (Version 1.0 or later) on the scanner server PC (the PC which is connected to the EPSON scanner).

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You cannot start up EPSON Scan Server.

• Turn on the scanner and then your PC.

• Turn off the scanner and PC, and check that they are connected properly.

• Make sure the interface cable meets the requirements of your interface board. See the documentation that came with the interface board.

• Make sure the interface board is installed correctly.

• Make sure that a scanner supported by EPSON Scan Server and EPSON TWAIN HS Network is connected to the scanner server PC.

• For Windows 98, 2000, and Millennium Edition users:
  Install EPSON TWAIN HS (Version 1.0 or later) on the scanner server PC (the PC which is connected to the EPSON scanner).

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EPSON TWAIN HS Network dialog box does not appear on the client PC when you try to start EPSON TWAIN HS Network from a TWAIN-compliant application.

• Turn on the scanner then the scanner server PC.

• Make sure that TCP/IP is selected as the networking protocol. See Installing the TCP/IP Protocol.

• Make sure that the cables which connect the EPSON scanner, the scanner server PC and the client PC meet system requirements and are properly connected.

• Make sure the interface card is installed correctly.

• Enter correct IP address in the EPSON TWAIN HS Network setup dialog box.

• Make sure if the one of naming service such as DNS, WINS, or LMHOSTS is used in your network. Otherwise use IP address to specify the scanner server PC in the TWAIN HS Network setup dialog box.

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Network connection is terminated before the scanned image is transferred to the client PC.

Check the time out setting and increase the value, if necessary. See your Setup Guide.

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