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Maintenance and Troubleshooting

Software Operation Problems

You cannot start EPSON TWAIN HS.
You cannot select Automatic Document Feeder.

You cannot start EPSON TWAIN HS.

Turn on the scanner and then turn on the PC.

Make sure the interface cable meets the requirements of your interface board. See the manual that comes with the interface board.

Turn off the scanner and the PC and then check the connection between them.

Make sure the interface board is installed correctly.

Make sure that EPSON TWAIN HS is selected properly in your application software. See your Setup Guide.

Make sure your software is installed correctly.

For Windows 98, 2000, and Millennium Edition users:

In the Device Manager menu, make sure your scanner's name appears under Imaging Device hardware type without a question (?) or an exclamation (!) mark. If the scanner appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, remove it while the scanner is still connected and turned on. Then reinstall EPSON TWAIN HS. See Recovering from Scanner Software Installation Problems on Windows 98, 2000, and Millennium Edition for details.

Note:

If the EPSON Scanners Driver Disk is requested during the EPSON TWAIN HS reinstallation, insert the scanner software CD in the CD-ROM drive. Be sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the Win98, Win2000, or WINME folder as the location.

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You cannot select Automatic Document Feeder.

Make sure the Automatic Document Feeder is installed correctly. See your Setup Guide.

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