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Maintenance and Troubleshooting

Operating Problems

The OPERATE light does not come on.
The scanner does not scan.
The scanner software does not work properly.

Problems you may have while using the scanner often involve the operation of your software and PC. Operation problems usually occur because of:

Also see the documentation that came with your PC and software for possible solutions.

The OPERATE light does not come on.


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The scanner does not scan.

If you have other expansion boards in your PC, make sure that their interrupt settings are not interfering with your SCSI board. See your PC's documentation for details.


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The scanner software does not work properly.

Check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner every place it appears in the dialog box, then reinstall EPSON TWAIN HS following the instructions in your Setup Guide.

Note:
When reinstalling the scanner software, if you see a message box and then a dialog box requesting for the EPSON Scanners Driver Disk, insert the scanner software CD in the CD-ROM drive. Be sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the Win98, Win2000, or WINME folder as the location.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION