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Maintenance and Troubleshooting

Operating Problems

The OPERATE light does not come on.
The scanner does not scan.
The scanner software does not work properly.

Problems you may have while using the scanner often involve the operation of your software and PC. Operation problems usually occur because of:

Incorrect setup of the interface (see your Setup Guide).

Inappropriate selection of the scanner functions (see your software documentation).

Incorrect setup of your PC or software (see your Setup Guide).

Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your PC and software for possible solutions.

The OPERATE light does not come on.

Press the OPERATE button to turn on the scanner.

Make sure the power cord is connected to the scanner and plugged into a wall outlet.

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The scanner does not scan.

Wait until the READY light comes on (ready for scanning).

Make sure the interface port and software settings are correct. Also make sure that your computer's interface board is installed properly.

For SCSI interface users:
Make sure the scanner's SCSI ID and the terminator are set correctly. See your Setup Guide.

If you have other expansion boards in your PC, make sure that their interrupt settings are not interfering with your SCSI board. See your PC's documentation for details.

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The scanner software does not work properly.

Make sure your software is installed correctly.

For Windows 98, 2000, and Millennium Edition users:

Check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner every place it appears in the dialog box, then reinstall EPSON TWAIN HS following the instructions in your Setup Guide.

Note:

When reinstalling the scanner software, if you see a message box and then a dialog box requesting for the EPSON Scanners Driver Disk, insert the scanner software CD in the CD-ROM drive. Be sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the Win98, Win2000, or WINME folder as the location.

Make sure your PC meets the memory and other system requirements specified for the software you are using.

Make sure the PC has enough memory for your software. If the PC does not have enough memory available, see your software and PC documentation for details.

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