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Problem Solver

Copying Problems

Printing problems
The edges of a document are not copied
The copy is too light or too dark
Copied colors differ from the original

If you encounter problems with printing or copy quality, see this section for solutions.

Printing problems

If any of the following problems occur when printing out copies, see the troubleshooting section of the EPSON AcuLaser C8600 Reference Guide for solutions.

• Paper jams

• Multiple sheets are fed

• The background is dark or dirty

• Black or white bands appear in the printout

• Print quality is uneven

• Toner smudges

• Some areas of the printout are missing

• Completely blank pages are printed

• The printed image is light or faint

• The non-printed side of the page is dirty

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The edges of a document are not copied

Due to mechanical limitations, the printer cannot print within 4 mm of the edge of the paper. Because of this, a small portion of the image may be cut off when copying onto paper that is the same size as the original document. If this happens, try the following solutions.

If you do not mind reducing the size of the image slightly

Select the Fit-to-Page option on the Reduce or Enlarge zoom screen, then set the zoom ratio to 100% and select paper that is the same size as the original document.

If you do not want to change the size of the original image

Copy the document onto slightly larger paper. For example, if your document is Executive size, try copying it onto A4 size paper.

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The copy is too light or too dark

Adjust the brightness setting on the touch screen, then try copying again.

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Copied colors differ from the original

The copy station scanner interprets the colors of the original document as combinations of red (R), green (G), and blue (B). However, the printer represents these colors as combinations of cyan (C), magenta (M), yellow (Y), and black (K). Not all colors captured using the RGB system can be expressed or printed using the CMYK system, so the color of your printed output may not exactly match color of the original document.

Try using the color adjustments on the touch screen to improve your color output. If you often copy documents that require similar adjustments, you can save your color adjustment settings in the copy station's memory. For more information on adjusting the color, see Adjusting color. For information on storing settings, see Storing Settings.

If you often encounter color-matching problems, you may need to carry out color calibration for the copy station. See Color Calibration for instructions.

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