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Problem Solver / Error Messages
Alert messages
Printer error messages are displayed on both the copy station's touch screen and on the printer's LCD panel. On the touch screen, these messages are divided into two groups: Printer Alert messages and Printer Error messages. When an error occurs, find the error message in the tables below, then try the solutions provided.
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Touch Screen Message |
Printer LCD Panel Message |
Solution |
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Printer Alert ROM module Press the Stop button Job will Continue |
Format Error ROM A or Format Error ROM B |
An unformatted ROM module has been inserted. Press the If the problem persists, take the ROM module to your dealer for repair or replacement. |
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Printer Alert Insufficient Memory Press the Stop button Job will Continue |
Image Optimum |
Due to insufficient memory, printing cannot be performed at the specified resolution. Printing will continue at a lower resolution. Press the |
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Printer Alert Insufficient Memory Press the Stop button Job will Continue |
Need Memory |
The printer has insufficient memory to execute the current task. Printing will continue at a slower rate. Press the |
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Printer Alert HDD full Press the Stop button Job will Continue |
Hard Disk full |
The printer has insufficient memory. Delete the unnecessary data from the Hard Disk Drive. |
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Printer Alert HDD full Press the Stop button Job will Continue |
PS3 Hard Disk full |
The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full. |
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Printer Alert Reserve Job Canceled Press the Stop button Job will Continue |
Reserve Job Canceld |
The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored in the printer's Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available. |
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Printer Alert From Data Canceled Press the Stop button Job will Continue |
Form Data Canceld |
Unable to store form overlay data on the printer's Hard Disk Drive. Either the drive is full, or the maximum number of form overlay files has been reached. Delete any form overlay files you no longer need, then try storing the new overlay again. |
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Printer Alert Paper Type Error Press the Stop button Job will Continue |
Check Paper Type |
The selected paper size is not loaded in any paper source. Load the correct paper, or change the paper size selection. Printing will then continue. Press the |
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Printer Alert Paper Size Error Press the Stop button Job will Continue |
Check Paper Size |
Because the paper size setting is different from the size of paper loaded in the printer, the document is printed on another size of paper. Check to see if the correct size of paper is loaded in the specified paper source, then press the |
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Printer Alert Paper Type Error Press the Stop button Job will Continue |
Outbin Select Error |
Printouts cannot be output to the face-up tray. Printing continues and printouts are output to the face-down tray. |
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Printer Alert Photoconductor Press the Stop button Job will Continue |
Worn Photoconductor |
The photoconductor unit is near the end of its service life. Replace the photoconductor unit with a new one. |
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Printer Alert Waste Toner Box Press the Stop button Job will Continue |
Waste T Box Nearfull |
The waste toner box is nearly full. Replace the waste toner box with a new one. |
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Printer Alert Fuser Press the Stop button Job will Continue |
Worn Fuser |
This message indicates that the fuser unit is near the end of its service life. Turn the printer off, then replace the fuser unit with a new one. |
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Printer Alert Collate disabled Press the Stop button Job will Continue |
Collate was disabled |
The printer has insufficient memory to collate the print job. Only one copy of the document will be printed. |
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Printer Alert Toner Cartridge Press the Stop button Job will Continue |
XXXX Toner Low |
The toner cartridge of the color indicated by XXXX is low in toner. Replace the toner cartridge of the color indicated by XXXX with a new toner cartridge. |
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Printer Alert Pre-feed Error Press the Stop button Job will Continue |
Time Exceeded |
Although the printer has started feeding paper, the print data is not available within the time interval required by the printer. As a result, a blank page is ejected, then the printer attempts to continue the print job. |
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Touch Screen Message |
Printer LCD Panel Message |
Solution |
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Printer Error Printer Overrun After Error Recovery Job will Continue |
Print Overrun |
The required time to process the print data exceeds the printing speed because the current page is too complex. Press the |
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Printer Error Insufficient Memory After Error Recovery Press the Stop button |
Mem Overflow |
The printer has insufficient memory to execute the current task. Press the |
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Printer Error Paper Size Error After Error Recovery Press the Stop button |
Paper Set XXX YYY |
The paper loaded in the specified paper source (XXX) does not match the required paper size (YYY). Press the |
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Printer Error Insufficient Memory Press the Stop button |
Duplex Mem Overflow |
The printer has insufficient memory to execute duplex printing. If you press the |
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Printer Error Can't Print Duplex After Error Recovery Press the Stop button |
Can't Print Duplex |
The printer cannot print on both sides of the paper. Make sure you are using a paper type and size supported by the Duplex Unit. |
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Printer Error Cover Open After Error Recovery Job will Continue |
Front Cover Open |
The front cover of the printer is open. Close the cover to clear the error. |
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Printer Error ROM Module Restart System |
Invalid ROM A or Invalid ROM B |
The printer cannot read the installed ROM module. Turn off the printer and remove the ROM module in the indicated slot (A or B). |
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Printer Error ROM Module After Error Recovery Press the Stop button |
Write Error ROM A or Write Error ROM P |
Cannot write to the ROM module, or no module is installed.
Press the |
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Printer Error Paper Jam B After Error Recovery Job will Continue |
Jam B |
Paper is jammed at the paper feed area or paper transport unit of the printer. Remove the jammed paper. |
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Printer Error Paper Jam C, D, or E After Error Recovery Job will Continue |
Jam C or Jam D or Jam E |
Paper is jammed inside the printer in an area other than the paper feed area. Remove the jammed paper. |
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Printer Error Paper Out After Error Recovery Job will Continue |
Paper Out XXX YYY |
There is no paper in the specified paper source (XXX). Load paper of the indicated size (YYY) into the paper source. |
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Printer Error Paper Jam A After Error Recovery Job will Continue |
Jam A |
Paper is jammed inside the output path cover. Remove the jammed paper. |
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Printer Error Turn paper After Error Recovery Job will Continue |
Turn Paper XXX |
Paper is loaded in the wrong orientation in the cassette indicated by XXX. Remove the paper stack from the cassette, turn it by 90 degrees, and reload it with the long edge first. |
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Printer Error Aux I/F Error Restart System |
Invalid AUX I/F Card |
The installed interface card cannot be used with this printer.
(1) Press the (2) Turn off the printer power and remove the interface card. |
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Printer Error Paper Type Error After Error Recovery Job will Continue |
Check Transparency |
(a) A transparency is loaded in the wrong direction. Remove the transparency jammed at the paper feed area and reload it in the correct direction. Open and then close the paper transport unit to clear the error. Printing will continue. (b) A transparency that cannot be used with this printer is loaded. Use only transparencies designated for use with this printer. |
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Printer Error Photoconductor Restart System |
Install Photocondctr |
No photoconductor unit is installed, or the photoconductor unit is not installed correctly. Turn off the power of the printer, and then install the photoconductor unit correctly. |
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Printer Error Waste Toner Box After Error Recovery Job will Continue |
Install Waste T Box |
No waste toner box is installed. Install a waste toner box and close the front cover of the printer. The error will clear and printing will continue. |
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Printer Error Photoconductor Restart System |
Replace Photoconductr |
The photoconductor unit has reached the end of its service life. Turn off the printer power and replace the photoconductor with a new one. |
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Printer Error Waste Toner Box After Error Recovery Job will Continue |
Replace Waste T Box |
The waste toner collector is full. Replace it with a new waste toner collector then close the front cover of the unit. The error will clear and printing will continue. |
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Printer Error Irregular Density Restart System |
Irregular Density |
Printing is canceled because the color density on the current page is too high to be processed by the printer. Remove all paper from the paper path, then turn the printer off and on to clear this error. |
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Printer Error Photoconductor Restart System |
Wrong Photocondctor |
The installed photoconductor unit cannot be used with this printer. Turn off the printer power and install the correct photoconductor unit. |
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Printer Error Photoconductor Restart System |
Photocondctr Trouble |
The installed photoconductor unit is malfunctioning. Turn off the printer power and install a usable photoconductor unit. |
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Printer Error Cover A Open After Error Recovery Job will Continue |
Cover A Open |
The cover on the left side of the copy station is open. Close the cover to clear this error. Printing will continue. |
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Printer Error Cover D Open After Error Recovery Job will Continue |
Cover D Open |
The cover on the right side of the copy station is open. Close the cover to clear this error. Printing will continue. |
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Printer Error Cover E Open After Error Recovered Job will Continue |
Cover E Open |
The cover on the right side of the large capacity paper unit is open. Close the cover to clear this error. Printing will continue. |
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Printer Error Cover F Open After Error Recovered Job will Continue |
Cover F Open |
The cover on the left side of the Duplex Unit is open. Close the cover to clear this error. Printing will continue. |
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Printer Error Toner Cartridge After Error Recovery Job will Continue |
XXXX Toner Crtg Out |
The toner cartridge of the color indicated by XXXX is not installed. Install the toner cartridge of the color indicated by XXXX, and then close the front cover. The error will clear and printing will continue. |
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Printer Error Toner Cartridge After Error Recovery Job will Continue |
XXXX Toner Out |
The toner cartridge of the color indicated by XXXX is empty. Replace the toner cartridge of the color indicated by XXXX with a new toner cartridge, and then close the front cover. The error will clear and printing will continue. |
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Printer Error Paper Jam D, F, G After Error Recovery Job will Continue |
Jam G |
Paper is jammed at the Duplex Unit tray (unit G). Remove the jammed paper. |
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Printer Error Paper Jam F After Error Recovery Job will Continue |
Jam F |
Paper is jammed at the cover on the left side of the printer (unit F). Remove the jammed paper. |
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Printer Error HDD Error Restart System |
Invalid HDD |
Turn off the power of the printer, and then check the printer's optional Hard Disk Unit to make sure it is connected correctly. |
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Printer Error Post Script Error Restart System |
Invalid PS3 |
An optional Post script 3 ROM module that cannot be used on this printer is installed. Turn off the printer and remove the module. |
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Printer Error Unit B Open After Error Recovery Job will Continue |
Unit B Open |
The Fuser unit on the left side of the printer is open. Close the unit to clear this error. Printing will continue. |
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Printer Error Unit C Open After Error Recovery Job will Continue |
Unit C Open |
The paper feed unit on the right side of the printer is open. Close the unit to clear this error. Printing will continue. |
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Printer Error Unit G Open After Error Recovery Job will Continue |
Unit G Open |
The Duplex Unit is open. Close the unit to clear this error. Printing will continue. |
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Printer Error Paper Out After Error Recovery Job will Continue |
Manual Feed xxx |
Make sure the paper size indicated by xxx is loaded, then press the start/stop button. |
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Printer Error Service Required Restart System |
Service Req xyyy |
An error has occurred which requires servicing by your dealer. Write down the error number indicated by xyyy and contact your dealer. |
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Touch Screen Message |
Solution |
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Printer Error Offline After Error Recovery Job will Continue |
Press the |
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Printer Busy After Recovery Job will Continue |
The printer is printing data through another interface. When printing is finished, copying will continue. |
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Printer Error Printer Reset After Error Recovery Press the Stop button |
Wait until the printer is reset. Then press the |
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Printer Error Model Error Restart System |
A printer other than an EPSON AcuLaser C8600 is connected to the copy station. Check the printer model, then press the If this error occurs even though a correct printer model is connected, press the Reset button on the copy station control panel. |
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Printer Error Version Error Restart System |
A printer other than an EPSON AcuLaser C8600 is connected to the copy station. Check the printer version, then press the If this error occurs even though a correct printer version is connected, press the Reset button on the copy station control panel. |
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Printer Error Fatal Error Restart System |
Turn off the power of the printer, and then turn it back on again. If the printer returns to the normal operation, try copying again. If the error persists, this may indicate a problem with the printer. Contact your dealer. |
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Printer Error Model Error After Error Recovery Press the Stop button |
The connected printer is not an EPSON AcuLaser C8600. The copy station can only be used with an EPSON AcuLaser C8600. If this error occurs even though an EPSON AcuLaser C8600 is connected, press the Reset button on the copy station control panel. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
stop button to clear the error message. Format the ROM module, then try again.
start button on the printer to resume printing.