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Problem Solver
This section contains a list of error messages shown on the LCD panel, giving a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the 
mark is displayed at the left of the warning message, multiple warnings occur. To confirm all warnings that occur, press the 
Down button to display the Status Menu, then press the 
Enter button.
The printer automatically calibrates itself when any of its covers are closed and when there is no paper jammed inside. This is not an error message, and will clear itself within one minute. While the printer displays this message, do not open the covers or turn off the printer.
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the 
Cancel Job button has been pressed down for more than 2 seconds.
The printer is canceling the current print job. This message appears when the Cancel Job button has been pressed and released within 2 seconds.
The print data is deleted because it is incorrect.
Make sure that the appropriate paper size is set and appropriate your printer driver is used.
The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the Duplex Unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the 
Start/Stop button will print the rest of the print job on only one side of the paper. Press the Cancel Job button to cancel the print job.
The paper size loaded in the printer is not appropriate for the optional Duplex Unit. Load correct paper size, then press the Start/Stop button to resume printing.
The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The media loaded in the printer does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not set to Transparency. Paper is jammed at the MP tray.
Remove the paper from the MP tray and remove the jammed paper from the MP tray. Open and close cover B to clear the message on the LCD panel, then reload the paper. The printer resumes printing from the page that jammed.
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM) or free disk space on the optional Hard Disk Drive. If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel's Setup Menu, press the Start/Stop button to print on the back of the next sheet, or press the Cancel Job button to cancel the print job.
If On is selected as the Auto Cont setting on the control panel's Setup Menu, printing continues automatically after a certain period of time.
Unable to store form overlay data on the printer's optional Hard Disk Drive. Either the drive is full, or the maximum number of form overlay files has been reached. Delete any form overlay files you no longer need, then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is ejecting paper due to a user request. This message appears when pressing the Start/Stop button once to make the printer offline, then holding down the Start/Stop button for more than two seconds in order to print data that has no form feed command.
An unformatted ROM module has been inserted.
To clear this error, either press the Start/Stop button or turn off the printer and remove the ROM module, then reinstall the ROM module. If that fails to clear the error, contact your dealer.
The Hard Disk Drive is being formatted.
The optional Hard Disk Drive is full and you cannot save any data. Delete the unnecessary data from the Hard Disk Drive. To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is checking the Hard Disk Drive.
There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
Turn the Image Optimum setting off on the control panel's Printing Menu if you do not want the printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module.
There is no photoconductor unit installed or the photoconductor unit is not installed properly. Install the photoconductor unit if it is not installed.
If a photoconductor unit is already installed, remove the waste toner collector and photoconductor unit, then reinstall them correctly. The error clears automatically if the photoconductor unit is installed correctly.
See Replacing the photoconductor unit for instructions.
The indicated toner cartridges are not installed in the printer. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See Replacing a toner cartridge.
The waste toner collector is not installed, or is installed incorrectly. If there is no waste toner collector installed, install one in the printer. If there is a waste toner collector already installed, try removing it and reinstalling it. See Replacing the waste toner collector for instructions.
This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the printer, then remove the Hard Disk Drive.
There is no network program, or the network program cannot be used with your printer. Contact your dealer.
An optional P5C Emulation Kit that cannot be used on this printer is installed. Turn off the printer, then remove the module.
An optional PostScript 3 ROM module that cannot be used on this printer is installed. Turn off the printer, then remove the module.
The printer cannot read the installed optional ROM module. Turn off the printer, then remove the ROM module.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The location where the paper jam occurred is displayed at wwww. wwww indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
|
Location |
Description |
|
Jam B |
Paper is jammed inside cover B. For instructions on clearing this type of paper jam, see Jam B (cover B). |
|
Jam E |
Paper is jammed inside cover E on the left of an optional paper cassette unit. For instructions on clearing this type of paper jam, see Jam E (cover E). |
|
Jam B, C1 |
Paper is jammed at the place where paper feeds into the printer, or in the lower paper cassette. For instructions on clearing this type of paper jam, see Jam B, C1 (cover B and standard lower paper cassette). |
|
Jam E, C2/ Jam E, C3/ Jam E, C4 |
Paper is jammed at the place where paper feeds into the printer (cover E), or in the optional paper cassette 2 to 4. For instructions on clearing this type of paper jam, see Jam E, C2/E, C3/E, C4 (cover E and optional paper cassettes). |
|
Jam B, D |
Paper is jammed inside the optional Duplex Unit. For instructions on clearing this type of paper jam, see Jam B, D (cover B and optional Duplex Unit). |
The manual feed mode is specified for the current print job. Make sure the paper size indicated by sss is loaded, then press the Start/Stop button.
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the control panel to resume printing, or press the Cancel Job button to cancel the print job.
This message appears if you try to change the printer's settings through the control panel when the buttons are locked. You can unlock them by using the Network utility. Refer to the Network Guide for information.
The printer has insufficient memory to complete the current print job.
To clear this error message, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
To prevent this problem from happening again, add more memory to your printer as described in Memory modules, or reduce the resolution of the image to be printed.
The installed toner cartridge is not a genuine Epson product. Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to clear the warning message. See Replacing a toner cartridge for instructions on replacing the toner cartridge.
Press the Start/Stop button on the control panel to resume printing.
The installed toner is not an Epson genuine toner cartridge. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson. Installing a genuin toner cartridge is recommended. Press the Start/Stop button on the control panel to resume printing.
The printer is not ready to print. Press the Start/Stop button.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The optional memory module may be corrupted or incorrect. Replace it with a new one.
The specified paper size or paper type cannot be output to the Face-up tray. Change the paper size or paper type, or select the face-down tray as the output tray.
There is no paper in the specified paper source (sssss). Load paper of the size (tttt) into the paper source.
The paper loaded in the specified paper source (ssss) does not match the required paper size (tttt). Replace the loaded paper with the correct size paper and press the Start/Stop button to resume printing, or press the Cancel Job button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing, or press the Cancel Job button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panel's Setup Menu.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the printer as described in Memory Module.
The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full.
To clear this error, select Clear Warning from the control panel's Reset Menu, or remove the downloaded PS fonts to make room on the Hard Disk Drive. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is checking the RAM.
The printer is ready to receive data and print.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The photoconductor has reached the end of its service life. Turn off the printer, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions.
The error clears automatically after you replace the unit, then close all printer covers. The photoconductor service life counter is reset automatically.
The indicated toner cartridges are out of toner and need to be replaced. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
See Toner Cartridge for instructions.
The waste toner collector is full of toner. Replace it with a new waste toner collector. See Replacing the waste toner collector for instructions.
The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored on the printer's Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer's current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
All printer settings have been reset to the default configuration, or to the last settings that were saved.
A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted.
The printer is checking the ROM.
The printer is currently performing a self test and initialization.
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds, then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (Cffff/Eggg), turn off the printer, unplug the power cord, then contact a qualified service representative.
The printer is currently in the power-save mode. This mode is canceled when the printer receives print data or the Reset button is pressed.
The direction of the paper loaded in the specified paper source (sss) does not match the required paper direction. Turn the paper direction to landscape.
The printer cannot clear an error message because the error status still remains. Try solving the problem again.
This message indicates that the toner cartridge for the indicated color is near the end of its service life. Replace the cartridge with a new one.
The printer is warming up the machine to be ready to print.
The waste toner collector is near full of toner.
This message warns you that the fuser unit is near the end of its service life. Printing after this message appears is not guaranteed. Contact your dealer to replace the unit.
The intermediate transfer unit is near the end of its service life. You need to prepare a new intermediate transfer unit. Contact your dealer.
This message indicates that the photoconductor unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions. The error clears automatically after you replace the unit and close the printer covers.
This message warns you that the transfer unit is near the end of its service life. You can continue to print until the Replace TransferUnit error message appears, but early replacement is recommended to maintain high print quality. Contact your dealer.
To clear this warning message and continue printing, select Clear All Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The developer unit for the indicated color is near the end of its service life. The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively. Contact your dealer.
The printer is unable to write data into the ROM module correctly. Check if the ROM module is connected to its slot securely, or turn off the printer, then uninstall the ROM module.
The printer is unable to write data into the ROM module correctly. You cannot remove the ROM P because the ROM P is a program ROM module. Contact your dealer.
The printer is writing data into the ROM module in the ROM slot A.
The printer is writing data into the ROM module in the ROM slot P.
An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in Consumable products.
See Photoconductor Unit for instructions on replacing the photoconductor unit.
An inappropriate toner cartridge is installed. Install only the toner cartridge listed in Consumable products.
See Replacing a toner cartridge for instructions on replacing the photoconductor unit. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
The specified cover (wwww) does not close securely. To clear this error, close the indicated cover. wwww indicates the either cover name; cover A (front cover), B (left hand cover), D (Duplex Unit cover), or E (tray module cover).
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| Version NPD0750-00, Copyright © 2004, SEIKO EPSON CORPORATION |
