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Problem Solver
This section contains a list of error messages shown on the LCD panel, giving a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem.
The printer automatically calibrates itself when any of its covers is opened and when there is no paper jammed inside. This is not an error message, and will clear itself after one minute. While the printer displays this message, do not open the covers or turn off the printer.
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the 
Job Cancel button has been pressed down for more than 2 seconds.
The print is canceling the current print job. This message appears when the Job Cancel button has been pressed and released within 2 seconds.
The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the Duplex Unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the Start/Stop button will print the rest of the print job on only one side of the paper. Press the Job Cancel button to cancel the print job.
The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The media loaded in the printer does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency. The printer stops loading to prevent printer damage. Load transparencies in the specified paper source, then press the Start/Stop button.
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM) or free disk space on the optional Hard Disk Drive. If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
Cover A, the output path cover on the left side of the printer, is open. Close the cover and the error is automatically cleared.
Cover D, the paper cassette cover on the right side of the printer, is open. Close the cover and the error is automatically cleared.
Cover E, the cover on the right side of the optional Large Capacity Paper Unit, is open. Close the cover and the error is automatically cleared.
Cover F, the optional Duplex Unit's inverter cover on the left side of the printer, is open. Close the cover and the error is automatically cleared.
There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel's Setup Menu, press the Start/Stop button to print on the back of the next sheet, or press the Job Cancel button to cancel the print job.
If On is selected as the Auto Cont setting on the control panel's Setup Menu, printing continues automatically after a certain period of time.
An unformatted ROM module has been inserted. If the ROM module has been formatted, but is still unreadable, format it again. If the ROM is still unreadable after reformatting, take the module to your dealer for repair or replacement.
To clear this error, either press the Start/Stop button or turn off the printer and remove the ROM module.
Unable to store form overlay data on the printer's Hard Disk Drive. Either the drive is full, or the maximum number of form overlay files has been reached. Delete any form overlay files you no longer need, then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The printer is ejecting paper due to a printing error. This message appears when the Start/Stop button has been held down for more than 2 seconds in order to recover from a printing error.
The front cover is open. Close the cover and the error is automatically cleared.
The printer has insufficient memory. Delete the unnecessary data from the Hard Disk Drive. To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The printer is checking the Hard Disk Drive.
The printer is formatting the optional Hard Disk Drive. *** indicates the formatting progress.
There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
Turn the Image Optimum setting off on the control panel's Printing Menu if you do not want the printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory module.
There is no photoconductor unit installed or the photoconductor unit is not installed properly. Turn off the printer and install the photoconductor unit if it is not installed.
If a photoconductor unit is already installed, turn off the printer, open cover A, then open cover D. Remove the photoconductor unit, then reinstall it properly. Close covers D and A. The error clears automatically if the photoconductor unit is properly installed.
The waste toner collector is not installed, or is installed incorrectly. If there is no waste toner collector installed, install one in the printer. If there is a waste toner collector already installed, try removing it and reinstalling it. See Replacing the waste toner collector for instructions.
This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the printer and remove the Hard Disk Drive.
Turn off the printer and replace the IPDS module.
An optional PostScript 3 ROM module that cannot be used on this printer is installed. Turn off the printer and remove the module.
The printer cannot read the installed optional ROM module. Turn off the printer and remove the ROM module.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
If you try to print on media of overly high density, the printer stops loading the media to prevent printer damage. In this case, you need to clear any jammed media from the MP tray or the paper path unit.
The location where the paper jam occurred is displayed at xxxx. xxxx indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
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Jam A |
Paper is jammed inside the output path cover (cover A). For instructions on how to remove jammed paper at the output path cover, see Paper Jam - Cover A (Jam A). |
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Jam B |
Paper is jammed inside the fuser unit (unit B). For instructions on how to remove jammed paper at the fuser unit, see Paper Jam - Cover B (Jam B). |
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Jam C |
Paper is jammed inside the paper path unit (unit C). For instructions on how to remove jammed paper at the paper path unit, see Paper Jam - Unit C (Jam C). |
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Jam D |
Paper is jammed inside the paper cassette cover (cover D). For instructions on how to remove jammed paper at the paper cassette cover, see Paper Jam - Cover D (Jam D). |
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Jam E |
Paper is jammed inside the cover on the right side of the optional Large Capacity Paper Unit (cover E). For instructions on how to remove jammed paper at the right side of the Large Capacity Paper Unit, see Paper Jam - Cover E (Jam E). |
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Jam F |
Paper is jammed inside the optional Duplex Unit's inverter cover (cover F). For instructions on how to remove jammed paper at the Duplex Unit's inverter cover, see Paper Jam - Cover F (Jam F). |
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Jam G |
Paper is jammed inside the optional Duplex Unit's main unit (unit G). For instructions on how to remove jammed paper at the Duplex Unit's main unit, see Paper Jam - Unit G (Jam G). |
The manual feed mode is specified for the current print job. Make sure the paper size indicated by xxx is loaded, then press the Start/Stop button.
If you do not want to print this job in manual mode, press the Start/Stop button. The printer feeds paper from the specified paper source.
For details on the manual feed mode, see "Manually feeding paper".
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the control panel to resume printing. Or press the Job Cancel button to cancel the print job.
This message appears if you try to change the printer's settings through the control panel when the buttons are locked. You can unlock them by using the EPSON WinAssist or WebAssist utility. Refer to the Administrator's Guide for information.
The printer has insufficient memory to complete the current print job. Cancel printing by deleting it from the print queue on your computer, or by pressing the Job Cancel button on the printer.
To clear this error message, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
To prevent this problem from happening again, add more memory to your printer as described in Memory module.
The printer is not ready to print. Press the Start/Stop button.
The optional memory module may be corrupted or incorrect. Replace it with a new one.
Printouts are not output to the specified output tray, but to another tray due to a printing restriction.
There is no paper in the specified paper source (XXX). Load paper of the indicated size (YYY) into the paper source.
The paper loaded in the specified paper source (XXX) does not match the required paper size (YYY). Replace the loaded paper with the correct size paper and press the Start/Stop button to resume printing. Or press the Job Cancel button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
The installed photoconductor unit has a problem. Turn off the printer, remove the photoconductor unit and install a new photoconductor unit. See Replacing the photoconductor unit.
The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing. Or press the Job Cancel button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panel's Setup Menu.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the printer as described in Memory module.
The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The printer is checking the RAM.
The printer is ready to receive data and print.
The photoconductor unit has reached the end of its service life. Turn off the printer, then replace the photoconductor unit with a a new one. See Photoconductor Unit for instructions.
The error clears automatically after you replace the unit and close all printer covers. The photoconductor service life counter is reset automatically.
The waste toner collector is full of toner. Replace it with a new waste toner collector. See Replacing the waste toner collector.
The error clears itself after you have replaced the waste toner collector and close the front cover.
The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored in the printer's Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The printer's current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
All printer settings have been reset to the default configuration, or to the last settings that were saved.
A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished.
The printer is checking the ROM.
The printer is performing a quick internal check.
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds and then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (xyyy) and turn off the printer, unplug the power cord, and contact a qualified service representative.
The printer is in stand-by mode.
Paper was forcibly output (blank sheet printing) as the print data did not arrive in time even though paper was pre-fed.
One or more toner cartridges are not installed in the printer.
Install the cartridges. See Toner Cartridge.
Paper is loaded in the wrong orientation in the XXX cassette. Remove the paper stack from the standard lower cassette, turn it by 90 degrees, and reload it with the long edge first.
The printer cannot clear an error message because the error status still remains. Try solving the problem again.
The fuser unit is open. The error automatically clears itself when the fuser unit is closed properly.
The paper path unit is open. The error automatically clears itself when the paper path unit is closed properly.
The optional Duplex Unit's main unit is open. The error automatically clears itself when the Duplex Unit's main unit is closed properly.
The printer is warming up.
The waste toner collector is nearly full of toner. You can continue to print until the Replace Waste T Box error message appears, but early replacement is recommended to maintain high print quality. See Replacing the waste toner collector.
This message indicates that the fuser unit is near the end of its service life. Turn the printer off, then replace the fuser unit with a new one. Contact your dealer.
To clear this warning message and continue printing, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
This message indicates that the photoconductor unit is near the end of its service life. You can continue to print until the Replace Photocondctr error message appears, but early replacement is recommended to maintain high print quality.
To clear this warning message and continue printing, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.
This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.
You have installed a photoconductor unit that has not been designed for this printer. Turn off the printer, remove the incorrect photoconductor unit and install one designed for this printer (S051082). See Replacing the photoconductor unit.
The indicated toner cartridges have less than 10% of toner remaining. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
You can continue to print until the XXXX Toner Out error message appears. Waiting until this message appears before replacing the toner is recommended as toner may spill during replacement if toner remains in the cartridge. When printouts become faint, seeToner Cartridge for instructions.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The indicated toner cartridges are out of toner and need to be replaced. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
See Toner Cartridge for instructions.
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
