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Problem Solver
The background is dark or dirty
| Cause | What to do |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Photoconductor Unit. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available Fonts for information on choosing paper. |
| Cause | What to do |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
| Cause | What to do |
| Duplex printing on damp coated or thick paper may produce printouts with white dots where the toner density is high on the back of the paper. | Do not select Thick (Back) or Coated (Back) as the Paper Type setting in the printer driver. Choose Thick or Coated instead. Do not store coated paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit. |
| Cause | What to do |
| Your paper may be too dry. |
Select Thick (Back) or Coated (Back) as the Paper Type setting in the printer driver. Do not store paper in an excessively dry environment. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in the EPSON Status Monitor 3 utility indicates that the amount of toner is low, see Replacing a toner cartridge. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit. |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| Cause | What to do |
| The printer may have loaded more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in the EPSON Status Monitor 3 utility indicates that the amount of toner is low, see Replacing a toner cartridge. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit. |
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The problem may be with your application or interface cable. |
Print out a status sheet by pressing the |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver or the printer's control panel menus. |
| There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit. |
| Cause | What to do |
| Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
Enter button on the control panel three times. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer.