Reference Guide

Index	Search	Glossary

Contents	Help

Troubleshooting

Printouts are Not What You Expected

Incorrect, garbled characters, or blank pages print
Incorrect margins
Inverted image
Printed color differs from the color on the screen
A ruled line shifts
Printout has smears on the bottom edge

Incorrect, garbled characters, or blank pages print

Try one or more of these solutions:

For Windows, clear any stalled print jobs from the Progress Meter. See Using the EPSON Spool Manager.

For Mac OS 8.6 to 9.x, clear any stalled print jobs from the EPSON Monitor IV. See Managing print jobs using EPSON Monitor IV.

If the problem persists, turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.

[Top]

Incorrect margins

Try one or more of these solutions:

Check the margin settings in your application.

Make sure the margins are within the printable area of the page. See Printable area.

For Windows, check the Borderless setting in the Paper menu. Make sure they are correct for the paper size you are using. See Making Settings on the Paper Menu.

For Mac OS 8.6 to 9.x, check the Borderless setting in the Page Setup dialog box. Make sure they are correct for the paper size you are using. See Making Settings in the Page Setup Dialog Box.

Make sure the paper set position is correct. See Using Roll Paper, or Using Cut Sheet Media.

[Top]

Inverted image

For Windows, turn off the Flip Horizontal setting in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, turn off the Flip Horizontal setting in the Advanced dialog box. See Making Advanced setting.

For Mac OS X, turn off the Flip Horizontal setting in the Advanced Settings selected in the Print Settings selected in the Print dialog box. See Advanced Settings.

[Top]

Printed color differs from the color on the screen

Try one or more of these solutions:

Adjust the Color Density in the Paper Configuration dialog box. For Windows, see Paper Configuration. For Mac OS 8.6 to 9.x, see Paper Configuration. For Mac OS X, see Paper Configuration.

Make sure the media type setting matches the paper being used.

Since monitors and printers produce colors differently, printed colors will not always match on screen colors perfectly. However, the above color systems are provided to overcome color differences.

For Windows, select sRGB to color match your system in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, select ColorSync to color match your system in the Advanced dialog box. See Making Advanced setting.

For Mac OS X, select ColorSync to color match your system in the Printer Color Management selected in the Print dialog box. See Printer Color Management.

You can produce sharper images with more vivid colors.

For Windows, select PhotoEnhance in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, select PhotoEnhance in the Advanced dialog box. See Making Advanced setting.

For Windows, select Color Controls in the Advanced menu, and adjust color, brightness, etc. as required. See Making Advanced setting.

Mac OS 8.6 to 9.x, select Color Controls in the Advanced dialog box, and adjust color, brightness, etc. as required. See Making Advanced setting.

For Mac OS X, select Color Controls in the Printer Color Management selected in the Print dialog box. See Printer Color Management.

Mac OS 8.6 to 9.x, make sure your application and data reading devices support the ColorSync system when you are selecting ColorSync in the Advanced dialog box. See Making Advanced setting.

[Top]

A ruled line shifts

Perform the print head alignment. For Windows, see Aligning the print head. Mac OS 8.6 to 9.x, see Aligning the print head. For Mac OS X, see Aligning the print head.

If the problem persists, perform the print head cleaning. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

[Top]

Printout has smears on the bottom edge

Try one or more of these solutions:

If the paper is curled towards the printable side, flatten it or curl it slightly to the opposite side.

For Windows, if you use Epson special media, check the Media Type setting in the Main menu. See Making Settings on the Main Menu.

For Mac OS 8.6 to 9.x, if you use Epson special media, check the Media Type setting in the Print dialog box. See Making Settings in the Print Dialog Box.

For Mac OS X, if you use Epson special media, check the Media Type setting in the Print Settings selected in the Print dialog box. See Page Setup.

For paper other than Epson's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See Making the paper settings.

Set the PLATEN GAP to WIDE in the PRINTER SETTING of the SelecType mode. See PRINTER SETUP.

[Top]