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Troubleshooting

Printouts are Not What You Expected

Incorrect, garbled characters, or blank pages print
Incorrect margins
Inverted image
Printed color differs from the color on the screen
A ruled line shifts
Printout has smears on the bottom edge

Incorrect, garbled characters, or blank pages print

Try one or more of these solutions:

For Mac OS 8.6 to 9.x, clear any stalled print jobs from the EPSON Monitor IV. See Managing print jobs using EPSON Monitor IV.

If the problem persists, turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.


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Incorrect margins

Try one or more of these solutions:

For Mac OS 8.6 to 9.x, check the Borderless setting in the Page Setup dialog box. Make sure they are correct for the paper size you are using. See Making Settings in the Page Setup Dialog Box.


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Inverted image

For Windows, turn off the Flip Horizontal setting in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, turn off the Flip Horizontal setting in the Advanced dialog box. See Making Advanced setting.

For Mac OS X, turn off the Flip Horizontal setting in the Advanced Settings selected in the Print Settings selected in the Print dialog box. See Advanced Settings.


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Printed color differs from the color on the screen

Try one or more of these solutions:

For Windows, select sRGB to color match your system in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, select ColorSync to color match your system in the Advanced dialog box. See Making Advanced setting.

For Mac OS X, select ColorSync to color match your system in the Printer Color Management selected in the Print dialog box. See Printer Color Management.

For Windows, select PhotoEnhance in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, select PhotoEnhance in the Advanced dialog box. See Making Advanced setting.

Mac OS 8.6 to 9.x, select Color Controls in the Advanced dialog box, and adjust color, brightness, etc. as required. See Making Advanced setting.

For Mac OS X, select Color Controls in the Printer Color Management selected in the Print dialog box. See Printer Color Management.


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A ruled line shifts

If the problem persists, perform the print head cleaning. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.


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Printout has smears on the bottom edge

Try one or more of these solutions:

For Mac OS 8.6 to 9.x, if you use Epson special media, check the Media Type setting in the Print dialog box. See Making Settings in the Print Dialog Box.

For Mac OS X, if you use Epson special media, check the Media Type setting in the Print Settings selected in the Print dialog box. See Page Setup.

For paper other than Epson's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See Making the paper settings.


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Version 1.10E, Copyright © 2004, SEIKO EPSON CORPORATION