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Troubleshooting

Print Quality Could be Better

Horizontal banding
Vertical misalignment or banding
Faint printout or gaps
Blurry or smeared printout

Click the caption under the illustration that best resembles your printout.

Horizontal banding	Vertical misalignment or banding
Faint printout or gaps	Faint printout or gaps
Blurry or smeared printout

If you are having print quality problems, try the solutions offered here.

Horizontal banding

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS 8.6 to 9.x, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using. See Making Settings in the Print Dialog Box.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog box. Make sure it is correct for the paper you are using, see Page Setup.

• Make sure the printable side of the paper is face-up.

• Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

• Check the Paper Feed value. Reduce the value to improve light banding, and increase it for dark banding. For Windows, Paper Configuration. For Mac OS 8.6 to 9.x, see Paper Configuration. For Mac OS X, see Paper Configuration.

• Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

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Vertical misalignment or banding

Try one or more of these solutions:

• For Windows, turn off the High Speed setting in the Advanced menu. See Making Advanced setting.

For Mac OS 8.6 to 9.x, turn off the High Speed setting in the Advanced dialog box. See Making Advanced setting.

For Mac OS X, turn off the High Speed setting in the Advanced Settings is selected in the Print Settings selected in the Print dialog box. See Advanced Settings.

• Run the Print Head Alignment utility. For Windows, see Aligning the print head. For Mac OS 8.6 to 9.x, see Aligning the print head. For Mac OS X, see Aligning the print head.

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Faint printout or gaps

Try one or more of these solutions:

• Make sure that the ink cartridges do not exceed the expiry date. The expiry date is labeled on the outside of the ink cartridge.

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS 8.6 to 9.x, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using. See Making Settings in the Print Dialog Box.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog box. Make sure it is correct for the paper you are using. See Page Setup.

• Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

• Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

• Select Standard as Platen Gap in the Paper Configuration dialog box. For Windows, see Paper Configuration. For Mac OS 8.6 to 9.x, see Paper Configuration. For Mac OS X, see Paper Configuration.

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Blurry or smeared printout

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS 8.6 to 9.x, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using. See Making Settings in the Print Dialog Box.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog box. Make sure it is correct for the paper you are using. See Page Setup.

• If the paper you are using is not supported by the printer driver, make the paper thickness setting in the SelecType mode. See CUSTOM PAPER.

• Make sure your paper is dry and the printable side is face-up. Also, make sure you are using the correct type of paper. See Paper for specifications.

• Ink may have leaked inside the printer; wipe the inside of the printer with a soft, clean cloth.

• Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS 8.6 to 9.x, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

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