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Maintenance and Troubleshooting / Problems and Solutions

Automatic Document Feeder (Option) scanning problem

You cannot scan using the Automatic Document Feeder
Paper jams in the Automatic Document Feeder

You cannot scan using the Automatic Document Feeder

Try one or more of the following solutions:

Make sure the optional Automatic Document Feeder is installed correctly. See Installing the Automatic Document Feeder for details.

Make sure either the Office Mode or the Professional Mode is selected in EPSON Scan.

Make sure ADF is selected as Document Source in EPSON Scan.

If the Automatic Document Feeder is open, close it and then try again. If the Automatic Document Feeder is already open while you are scanning, remove any jammed paper; reload any document not yet scanned and then restart EPSON Scan.

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Paper jams in the Automatic Document Feeder

Open the Automatic Document Feeder's cover, remove any paper from the document table, and then determine where the paper jam occurs.

To clear jammed paper in the optional Automatic Document Feeder, follow the steps below:

Turn off the scanner.

Push down the release lever to slightly raise the feeder mechanism and release the paper.

Then slowly pull the jammed paper out of the feeder mechanism. (Be careful not to pull too hard; the paper may tear, making it more difficult to remove.)

If paper is still jammed inside the mechanism, open the cover to remove it.

After removing jammed paper, make sure that the cover is closed, and the feeder mechanism is clicked down into place.

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