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Maintenance and Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan transparent materials
You cannot scan a film in the Full Auto mode or from the Thumbnail Preview
The colors of negative film preview images look strange
Newton ring appears in the scanned image

You cannot scan transparent materials

Try one or more of the following solutions:

Make sure the option connector is connected to the scanner.

Make sure Document Type is set to the appropriate setting for your film type in the Home Mode or the Professional Mode.

Make sure the reflective document mat is removed when you scan transparent materials.

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Placing Films

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You cannot scan a film in the Full Auto mode or from the Thumbnail Preview

When scanning film, EPSON Scan may be unable to detect the images, or may be trimmed or grouped in an undesirable way, such as the following example.

Images with a dark background may be trimmed irregularly.

Images with a very bright background may also be trimmed irregularly.

Color negative films whose base color (background) is extremely light or dark cannot be trimmed regularly.

A small area around the edges of each image is trimmed.

When scanning film with both panorama and regular size images, panorama images may be trimmed irregularly.

Films larger than 35 mm (such as Medium Format or 4 x 5 size films) cannot be scanned.

Try one or more of the following solutions:

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Placing Films

Switch to the Home Mode or the Professional Mode, and preview with the Normal Preview. In the Preview window, create marquees on the area you want to scan, and then scan.

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The colors of negative film preview images look strange

Try one or more of these solutions in the EPSON Scan Settings:

Make sure Document Type is set to the appropriate setting for your film type.

When previewing images with the Normal Preview, the dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

Preview images with the Thumbnail Preview.

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Newton ring appears in the scanned image

A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan transparency materials. It may occur when the film is curled.

Set the film with the base side facing up and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.

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