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Maintenance and Troubleshooting / Troubleshooting

Film Scanning Problems

You cannot scan films
You cannot scan a film in the Full Auto mode or from the Thumbnail Preview
The colors of negative film preview images look strange
A Newton ring appears in the scanned image
A line appears on the previewed image

You cannot scan films

Try one or more of the following solutions.

Make sure the reflective document mat is removed from the document cover. See Removing the reflective document mat for details.

Make sure the document cover is connected to the scanner correctly. If necessary, see the following section for more information.

Placing Films

Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or the Professional Mode. See Make Suitable Settings for details.

Make sure the film is set correctly. If necessary, see the following section for more information.

Placing Films

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You cannot scan a film in the Full Auto mode or from the Thumbnail Preview

When scanning films, EPSON Scan may not be able to detect the images, or may trim or group the images in an undesirable way, as shown in the following examples.

Images with a dark background may be trimmed irregularly.

Images with a very bright background may also be trimmed irregularly.

Color negative films with extremely light or dark base color (background) cannot be trimmed regularly.

A small area around the edges of each image is trimmed.

When films with both panorama and regular size images are scanned, the panorama images may be trimmed irregularly.

Try one or more of the following solutions.

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table.

Preview using Normal Preview and create marquees on the area you want to scan. Finally, scan the film.

In the Configuration dialog box, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.

Make sure the reflective document mat is removed when you scan films.

Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or the Professional Mode.

For Perfection 2580 users:
If you are trying to scan using the 35 mm slide holder, make sure the 35 mm slide is set in the correct position.

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The colors of negative film preview images look strange

Try one or more of the following solutions in EPSON Scan Settings:

Make sure Document Type is set to an appropriate setting for your film type.

When images are previewed in Normal Preview, the dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes images to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

Preview images in Thumbnail Preview.

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A Newton ring appears in the scanned image

A Newton ring is a ring-shaped stripes pattern that appears on scanned images when you scan transparency materials. It may occur if the film is curled.

Set the film with the base side facing up and preview using Thumbnail Preview, and then reverse the previewed image by using the Mirroring button.

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A line appears on the previewed image

A line may appears on your previewed image if the document table is dirty. Be sure to use a soft cloth to wipe the document table.

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