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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The fluorescent lamp does not turn on.
The scanner does not scan.
You cannot scan from the integrated TPU.
Pressing the Start button does not start scanning.
The printed image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface (see your Setup Sheet).

• Inappropriate selection of the scanner functions (see your software documentation).

• Incorrect setup of your computer or software (see your Setup Sheet).

• Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your computer and scanner for possible solutions.

The fluorescent lamp does not turn on.

• Press the Operate button to turn on the scanner.

• Make sure the power cord is connected to the scanner and plugged into an electrical outlet.

• If the scanner does not receive any commands after 15 minutes, it turns off the lamp. The lamp will turn back on when you scan.

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The scanner does not scan.

• Wait until the Indicator light stays on in green (ready for scanning).

• Make sure your interface port and software settings are correct. Also make sure that your computer's interface board is installed properly.

• For USB interface users:
  Try to connect the scanner directly to the computer's USB port, or use an EPSON USB cable.
  If you use an USB interface in full speed mode and connect the scanner through more than one hub, your system may not work properly. In this case, try to connect the scanner directly to the computer's USB port. Also, your system may not work properly if you use a USB cable other than that supplied by EPSON.

• For IEEE 1394 interface users:
  Make sure that the following Extensions are selected in the Extensions Manager.

EPSON FW Scanner Enabler
EPSON FW Scanner Expert
EPSON FW ScannerLib

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You cannot scan from the integrated TPU.

• Make sure the integrated TPU is installed correctly, the TPU light stays on in blue, and Document Source is set to TPU: Color Neg. Film, TPU: Monochrome Neg. Film, or TPU: Pos. Film depending on the film type.

• Make sure the document source in the customizing menu for the Full Auto mode is not set to Reflective. See Customizing the Full Auto Mode Settings for details.

• Make sure the reflective document mat is removed when you scan transparent materials. See Loading Slides and Film for details.

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Pressing the Start button does not start scanning.

• Make sure EPSON Smart Panel is installed and the EPSON Smart Panel's Launch Application path is set correctly.

• For Windows 98 and 2000 users:
  Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure Start Button is selected as the Scanner events, and at least one scanner event recognizable application in the Send to this application list is selected.

• For Windows Me users:
  Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and the desired application is selected from the Start this program list.

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The printed image is larger or smaller than the original.

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.

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Scanned images cannot be printed or come out garbled when printed.

• Make sure your printer is properly connected to the computer, correctly set up, and maintained. See your printer manual for details.

• Check that your software is properly installed and set up for your printer. See your software manual.

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