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Maintenance and Troubleshooting

Upgrading from Windows 98, 95 or NT 4.0 to Windows 2000

Uninstalling EPSON TWAIN
During Windows 2000 installation

If EPSON TWAIN is already installed, you need to uninstall it, upgrade the system to Windows 2000, and then re-install it, as follows:

Uninstall EPSON TWAIN. See Uninstalling EPSON TWAIN.

After uninstalling EPSON TWAIN, turn off the computer and the scanner, and then disconnect the scanner from the computer.

Turn on the computer and install Windows 2000.

Connect the scanner and install EPSON TWAIN following the instructions in your Startup Guide.

Note for Windows 95 and NT 4.0 users:

For some interfaces, if they do not work with your current system, upgrading the system does not enable the interfaces to work with the upgraded system. See System Requirements for details.

Uninstalling EPSON TWAIN

For Windows 95 or NT 4.0 users:

Click Start and point to Programs. Select EPSON Scanner, and then click EPSON TWAIN 5 Uninstall.

Click Yes to uninstall.

Click OK to finish.

For Windows 98 or 2000 users:

Connect the scanner to the computer. Turn on the scanner then turn on the computer.

Click Start and point to Settings, then select Control Panel.

Double-click the Scanners and Cameras icon.

Select your scanner from the installed devices list, then click Remove.

Click OK to close the dialog box.

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During Windows 2000 installation

If a dialog box like the one shown below appears and asks for the updated files for your scanner while you are installing Windows 2000, click Next and continue installation. Do not click Provide Files....

Note:

If you insert the Scanner Software CD and click Provide Files..., an error message may appear. Replace the scanner software CD with the Windows 2000 CD-ROM and continue installing Windows 2000. After finishing the Windows 2000 installation, you need to uninstall your scanner from the Device Manager and reinstall EPSON TWAIN. Follow the instructions Recovering from Scanner Software Installation Problems on Windows 98 and 2000 to uninstall EPSON TWAIN.

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