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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The Ready light does not come on
The scanner does not scan
The scanner does not work properly with the SCSI interface
Pressing the Start button does not start scanning
The printed image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed
Unable to use optional equipment
You cannot scan from the Automatic Document Feeder
Paper jams in the Automatic Document Feeder

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Also see the documentation that came with your computer and software for possible solutions.

The Ready light does not come on


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The scanner does not scan


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The scanner does not work properly with the SCSI interface


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Pressing the Start button does not start scanning

Try one or more of these solutions:

Note for Windows NT 4.0 users:
This feature is not available.


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The printed image is larger or smaller than the original

The image size and resolution settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.


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Scanned images cannot be printed or come out garbled when printed

Try one or more of these solutions:


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Unable to use optional equipment

Make sure the optional Automatic Document Feeder is installed correctly. See Using the Automatic Document Feeder for details.


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You cannot scan from the Automatic Document Feeder


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Paper jams in the Automatic Document Feeder

Paper gets jammed in the Automatic Document Feeder. Remove the jammed paper.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION