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Maintenance and Troubleshooting / Problems and Solutions

Scanning Problems

Image is dark, with little or no detail.
You cannot scan an image or you only get a few dots for the scanned image.
Scanned image is too large.
Poor character recognition during OCR scanning.

Image is dark, with little or no detail.

Change the Destination setting. Select Screen/Web as the Destination setting. Selecting a printer may cause on-screen colors to be different from the colors of the original, however colors will be reproduced correctly when it is printed. See Selecting a Destination.

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You cannot scan an image or you only get a few dots for the scanned image.

Make sure you have placed a document on the document table of the scanner.

Change the Threshold setting. When OCR is selected as the Image Type, change Text Enhancement Technology to None from the B/W Option in the Image Type dialog box. Then change the Threshold setting in the Image Controls dialog box.
Or change OCR to Line Art, then change the Threshold setting in the Image Control dialog box. See Image Controls.

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Scanned image is too large.

Change the Destination setting. Select Screen/Web as the Destination setting. See Selecting a Destination. If you select a printer as the Destination setting, the print size will be correct, although the image may appear enlarged on the screen of some applications.

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Poor character recognition during OCR scanning.

Change the Image Type setting. Select OCR as described in Selecting an Image Type.

Try adjusting the Threshold setting in the Image Controls dialog box.

Select Text Enhancement Technology from B/W Option in the Image Type dialog box to eliminate background noise.

See Improving Text Scanning for OCR for more information.

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