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Problem Solver / Troubleshooting
The Ready (green) and Error (red) lights on the top of the printer may be the first indication of trouble. The status of the lights, on, off or flashing, indicates your printer status, as described below. The Status Alert window in the EPSON Status Monitor 3 utility indicates what type of error has occurred and offers you a possible solution. Look through this section to find the kind of problem you have, then try the recommended solutions in the order they are presented until your problem is solved.
a. Error light (red)
b. Ready light (green)
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Status/Error/Warning |
INDICATOR LIGHTS |
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Error |
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Installed Developer Cartridge is Not a Genuine EPSON Product |
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Installed Developer Cartridge is Not a Genuine EPSON Product Warning |
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Control panel: Error light on
A controller error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If all the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.
Control panel: Ready and Error lights flashing
A print engine error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.
Control panel: Ready light flashing, Error light on
A protocol error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.
Control panel: Ready and Error lights on
Indicates that there may be a paper jam inside the printer. Open the printer's output cover, remove any jammed paper, and close the cover. The error will automatically clear itself and the jammed page's print data is reprinted.
Control panel: Ready and Error lights on
Indicates that there may be a paper jam inside the printer. Open the printer's front cover, remove any jammed paper, and close the cover. The error will automatically clear itself and the jammed page's print data is reprinted.
Control panel: Ready and Error lights on
Indicates that there is either no paper loaded in the printer, or there is a paper jam in the feed slot.
If no paper is loaded, load paper into the MP tray, then open and close the printer's front cover. See Loading Paper for instructions on loading paper.
You can clear the error by pressing Continue on the EPSON Status Monitor 3 window that appears.
If paper is loaded, then there is a paper jam in the feed slot. See Clearing Jammed Paper for instructions on clearing paper jams. The error is automatically resolved upon clearing the jammed paper and opening and closing the printer's front cover.
Control panel: Ready and Error lights on
Either the developer cartridge is not installed or is installed incorrectly. Check to see if the developer cartridge is properly installed and follow the instructions under Developer Cartridge to install or reinstall it.
Control panel: Ready and Error lights on
Either the installed developer cartridge is defective, or it is not the right one for your printer model. Replace it with a new or correct developer cartridge by following the instructions under Developer Cartridge.
Control panel: Ready light on, Error light flashing
The installed developer cartridge is not a genuine EPSON product. The use of such products may damage the printer and cause the print quality to decrease. Remove the currently installed cartridge and replace it with a genuine EPSON cartridge by following the instructions under Developer Cartridge.
To continue using the currently installed developer cartridge, press Continue on the EPSON Status Monitor 3 window that appears to clear the error.
Control panel: Ready light on, Error light flashing
A memory read/write error has occurred. Try reinstalling the developer cartridge or replacing the current cartridge with a new one by following the instructions under Developer Cartridge. If this still does not resolve the problem, turn the power off and then on again.
Control panel: Ready light on, Error light flashing
The developer cartridge is out of toner. Replace the developer cartridge by following the instructions under Developer Cartridge. To clear this error and print a single sheet, press Continue on the EPSON Status Monitor 3 window that appears to clear the error. After that, this error will occur again until the developer cartridge is replaced. If you set the Toner Out Error setting to Off, you can continue printing even when this error occurs.
Control panel: Ready and Error lights on
The printer's front cover is open. Make sure that the printer's front cover is closed properly by opening and closing it again.
Control panel: Ready and Error lights on
The printer's output cover is open. Make sure that the printer's output cover is closed properly by opening and closing it again.
Control panel: Ready light on, Error light flashing
The paper loaded in the paper source does not match the required paper size. Replace with paper of the correct size and click Continue on the EPSON Status Monitor 3 window that appears. If you want to change printer driver settings, click Stop.
Control panel: Ready light on, Error light flashing
The specified paper size is not supported by this printer, or the paper feed direction is incorrect. To continue printing from the page after the page that caused the error, click Continue on the EPSON Status Monitor 3 window that appears. If you want to change printer driver settings, click Stop.
Control panel: Ready light on, Error light flashing
Data transmission from the computer to the printer is interrupted and a timeout error has occurred. Click Print Again on the EPSON Status Monitor 3 window that appears to resume printing. If printing does not resume, or if you want to change printer driver settings, click Stop.
Control panel: Ready light on, Error light flashing
The printer does not have sufficient memory to print the current page. To continue printing from the page after the page that caused the error, click Continue on the EPSON Status Monitor 3 window that appears. If you want to change printer driver settings, click Stop.
Control panel: Ready light on
The size of the paper that fed through the printer does not match the specified paper size. Click Close on the EPSON Status Monitor 3 window that appears to dismiss the warning.
Control panel: Ready light on
This warning is displayed if an Insufficient Memory to Print Current Page error has occurred while Auto Continue is set to On. Click Close on the EPSON Status Monitor 3 window that appears to dismiss the warning.
Control panel: Ready light flashing
Indicates that the printer is warming up to process and print data.
Control panel: Ready light flashing (flashes at longer intervals than usual)
Indicates that the photoconductor unit is close to the end of its service life (less that 5%). Prepare a new photoconductor unit to replace the current one. See Photoconductor Unit for instructions.
To temporarily dismiss the warning, click Close on the EPSON Status Monitor 3 window that appears. Resetting the photoconductor unit also clears the warning.
Control panel: Ready light flashing (flashes at longer intervals than usual)
Indicates that the developer cartridge is nearly out of toner. Prepare a new developer cartridge to replace the current one. See Developer Cartridge for instructions.
Control panel: Ready light flashing (flashes at longer intervals than usual)
This is a warning to inform you that the installed developer cartridge is not a genuine EPSON product. The use of such products may damage the printer and cause the print quality to decrease. Remove the currently installed cartridge and replace it with a genuine EPSON cartridge by following the instructions under Developer Cartridge.
To temporarily dismiss the warning, click Close on the EPSON Status Monitor 3 window that appears.
Control panel: Ready light on
Indicates that the printer is in energy-saving mode. The printer goes into standby due to inactivity. If the Sleep mode is enabled, the printer goes into standby in 15 minutes.
Control panel: Ready light on
Indicates that the printer is ready to print.
Control panel: Ready light flashing
Indicates that the printer is printing data.
Control panel: Ready light flashing
Indicates that the printer is processing data.
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| Version NPD0232-01, Copyright © 2003, SEIKO EPSON CORPORATION |
