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Problem Solver
| The background is dark or dirty | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
| You may not be using the correct type of paper for your printer. | If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See Paper for information on choosing paper. |
| The setting of Density may be dark. | Light Density in the printer driver of Windows and Macintosh. |
| There may be a problem with the developer cartridge. | Turn off the printer. Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the developer cartridge as described under Replacing the Developer Cartridge. |
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There may be a problem with a photoconductor unit. |
Turn off the printer. Remove the unit, and then reinstall it. If this does not solve the problem, replace the photoconductor unit as described under Replacing the Photoconductor Unit. |
| Black or white bands appear in the printout | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
| There may be a problem with the developer cartridge. | Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the developer cartridge as described under Replacing the Developer Cartridge. |
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There may be a problem with the photoconductor unit. |
Turn off the printer. Remove the unit, and then reinstall it. If this does not solve the problem, replace the photoconductor unit as described under Replacing the Photoconductor Unit. |
| Missing areas on printed image | |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See Paper for information on choosing paper. |
| The data at the bottom of the page is not printed | |
| Cause | What to do |
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Because the amount of image data is larger than ordinary, the host cannot transmit all of the data to the printer in time to match the print speed. |
To avoid print underrun errors and to print all the printing data for an entire page, select the Avoid Page Error check box. Note that this setting requires more time to start printing. If the Auto Continue check box is not selected, a Re-print button appears on EPSON Status Monitor 3. Press this button to try printing again. |
| Completely blank pages | |
| Cause | What to do |
| There may be no toner in the developer cartridge. | If the toner status in the EPSON Status Monitor 3 utility indicates that the amount of toner is low, see Replacing the Developer Cartridge for information on replacing the developer cartridge. |
| The developer cartridge is not installed correctly. | Check that the developer cartridge is installed as described under Replacing the Developer Cartridge. |
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The problem may be with your application software or interface cable. |
Print out a status sheet through the printer driver. If blank pages continue to appear, the problem may be with the printer. Turn off the printer and contact your dealer. |
| The printed image is light or faint | |
| Cause | What to do |
| Your paper may be moist or damp. | The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver. |
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There may be a problem with the developer cartridge. |
Take out the developer cartridge, shake it gently from side to side to distribute the toner, and then reinstall it. If the problem persists, replace the cartridge as described under Replacing the Developer Cartridge. |
| The image is too dark | |
| Cause | What to do |
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There may be a problem with the developer cartridge. |
If the problem persists, replace the developer cartridge as described under Replacing the Developer Cartridge. |
| Non-printed side of the page is dirty | |
| Cause | What to do |
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Toner may have spilled onto the paper feed path. |
Turn off the printer. Clean internal printer components. See Cleaning the paper path rollers. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
