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Problem Solver / Error Messages

Scanner Errors

Calibration adjustment errors

Touch Screen Message

Solution

Scanner Error

Communication Error

After Error Recovery

Press the Stop button

The scanner is not connected.

Make sure the scanner power is on, and check that the copy server and the scanner are connected with a SCSI cable. Press the  stop button, then try copying again.

Scanner Error

ADF Error

After Error Recovery

Press the Stop button

A problem has occurred in the ADF unit.

Turn off the power of the scanner, and then turn it back on again.

If the scanner returns to normal operation, press the  stop button, then try copying again.

If the error persists, this may indicate a problem with the scanner. Contact your dealer.

Scanner Error

Paper Jam

After Error Recovery

Press the Stop button

Paper is jammed in the ADF unit.

Remove the paper jammed from the Auto Document Feeder. Then press the  stop button and try copying again.

Scanner Error

Cover Open

After Error Recovery

Press the Stop button

The ADF unit is open.

Close the Auto Document Feeder firmly. Then press the  stop button and try copying again.

Scanner Error

Option Error

After Error Recovery

Press the Stop button

Make sure the ADF unit is completely closed and that there is no paper jammed inside the ADF. Then press the  stop button and try copying again.

Scanner Busy

Press the Stop button

The scanner is being used by another computer. Press the  stop button to cancel the job.

Scanner Error

Model Error

After Error Recovery

Press the Stop button

A scanner other than an EPSON GT-10000+ is connected to the copy station. Check the scanner model, then press the  stop button and try copying again.

If this error occurs even though a correct scanner model is connected, press the Reset button on the copy station control panel.

Scanner Error

Fatal Error

After Error Recovery

Press the Stop button

An undefined error has occurred.

Turn off the power of the scanner, and then turn it back on again.

If the scanner returns to normal operation, press the  stop button, then try copying again.

If the error persists, this may indicate a problem with the scanner. Contact your dealer.

Scanner Error

Version Error

After Error Recovery

Press the Stop button

A scanner other than an EPSON GT-10000+ is connected to the copy station. Check the scanner version, then press the  stop button and try copying again.

If this error occurs even though a correct scanner version is connected, press the Reset button on the copy station control panel.

Scanner Error

ADF Error

After Error Recovery

Press the Stop button

A document is set on both the scanner and the Auto Document Feeder.

Press the  stop button and cancel the Job. Set the paper on either the scanner or the Auto Document Feeder.

Scanner Error

ADF Error

Recover Error

Turn off the power of the scanner, and then turn it back on again. Try the Network TWAIN again.

If the error persists, this may indicate a problem with the scanner. Contact your dealer.

Scanner Error

Paper Jam

Recover Error

Remove the paper jammed from the Auto Document Feeder.

Then try the Network TWAIN again.

Scanner Error

Cover Open

Recover Error

Close the Auto Document Feeder firmly. Then try the Network TWAIN again.

Scanner Error

Option Error

Recover Error

Set the document on the Auto Document Feeder. Then try the Network TWAIN again.

Scanner Error

ADF Error

Recover Error

The option which cannot be used in this scanner may be attached.

Remove the option which may not be used with the scanner.

Calibration adjustment errors

Display on the control panel

Solution

Calibration Error

Calibration Failed

Press the Stop button

Calibration was not completed successfully.

Press the  stop button, then press the Start Color Calibration button again.

Calibration Error

Calibration Failed

After Error Recovery

Press the Stop button

Calibration Error

Scanned page is slanted

Adjust paper position

Press the Stop button

Job will Continue

Document (color chart) is not placed onto the document table properly.

(1) Open the document cover and position the color chart correctly.

(2) Press the  stop button to resume color calibration.

Calibration Error

Scanned page position

Adjust paper position

Press the Stop button

Job will Continue

Calibration Error

Calibration Failed

Press the Stop button

Job will Continue


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Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION