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Problem Solver
The background is dark or dirty
Black or white bands appear in the printout
White dots appear in the printout where the toner density is high
Print quality is uneven on the page
Print quality is uneven on thick or coated paper
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
The printed image is light or faint
The non-printed side of the page is dirty
Cause | What to do |
There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Photoconductor Unit. |
You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
Cause | What to do |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Duplex printing on damp coated or thick paper may produce printouts with white dots where the toner density is high on the back of the paper. | Do not select Thick (Back) or Coated (Back) as the Paper Type setting in the printer driver. Choose Thick or Coated instead. Do not store coated paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
Cause | What to do |
Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be too dry. |
Select Thick (Back) or Coated (Back) as the Paper Type setting in the printer driver. Do not store paper in an excessively dry environment. |
Cause | What to do |
Your paper may be moist or damp. | Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
There may be no toner left in the toner cartridge. | If the message in the EPSON Status Monitor 3 utility indicates that the amount of toner is low, see Replacing a toner cartridge. |
There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit. |
Cause | What to do |
Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. |
You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
Cause | What to do |
The printer may have loaded more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. |
There may be no toner left in the toner cartridge. | If the message in the EPSON Status Monitor 3 utility indicates that the amount of toner is low, see Replacing a toner cartridge. |
There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Photoconductor Unit. |
The problem may be with your application or interface cable. |
Print out a status sheet by clicking Status Sheet on the Optional Settings tab in the printer driver. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer. |
Cause | What to do |
Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |