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Problem Solver
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
The printed image is light or faint
The non-printed side of the page is dirty
Cause | What to do |
You may not be using the correct type of paper for your printer. | If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
The paper path inside the printer may be dusty. |
Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
Cause | What to do |
The paper path inside the printer may be dusty. |
Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
Cause | What to do |
Your paper may be moist or damp. |
Do not store paper in a humid or damp environment. |
There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, see Replacing a toner cartridge. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be moist or damp. | Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, see Replacing a toner cartridge. |
The gradation setting is too small when printing graphics. |
On the Basic Setting menu in the printer driver, click More Settings, select the Enh.MG button, then select Smooth. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
The paper path inside the printer may be dusty. |
Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. |
You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
Cause | What to do |
The printer may have loaded more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. |
There may be no toner left in the Toner cartridge. | If the message on the LCD panel or in the EPSON Status Monitor 3 indicates that the amount of toner is low, see Replacing a toner cartridge. |
The problem may be with your application or interface cable. | Print out a status sheet. See Printing a Status Sheet. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer. |
The Paper Size setting may be incorrect. | Make sure the correct paper size is set in the Tray Menu on the control panel. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver or the printer's control panel menus. |
There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, see Replacing a toner cartridge. |
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
Cause | What to do |
Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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Version NPD0167-01, Copyright © 2003, SEIKO EPSON CORPORATION |