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Problem Solver
This section contains a list of error messages shown on the LCD panel. They give a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the 
mark is displayed at the left of the warning message, multiple warnings occur. To confirm all warnings that occur, press the 
Down button to display the Status Menu, then press the 
Enter button.
The printer automatically calibrates itself. This is not an error message, and will clear itself after about one minute or more depending on the status of the printer. While the printer displays this message, do not open the covers or turn off the printer.
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the 
Cancel Job button has been pressed down for more than 2 seconds.
The printer is canceling the current print job. This message appears when the Cancel Job button has been pressed and released within 2 seconds.
The print data is deleted because it is incorrect.
Make sure that the appropriate printer driver is used.
The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the Duplex Unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the 
Start/Stop button will print the rest of the print job on only one side of the paper. Press the Cancel Job button to cancel the print job.
You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not set to Transparency. Paper is jammed at the MP tray.
To clear the jam, see When transparencies are jammed at the MP tray.
The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The media loaded in the printer does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The colors on your computer do not match the colors output by the printer. The version of the driver that is installed and the model of the printer's color screen are not compatible. Install the latest version of the printer driver and printer firmware. For details, contact your dealer or service agent.
There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel's Setup Menu, press the Start/Stop button to print on the back of the next sheet, or press the Cancel Job button to cancel the print job.
If On is selected as the Auto Cont setting on the control panel's Setup Menu, printing continues automatically after a certain period of time.
The printer is ejecting paper due to a user request. This message appears when pressing the Start/Stop button once to take the printer offline, then holding down the Start/Stop button for more than 2 seconds in order not to receive a form feed command.
There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module.
There is no photoconductor unit installed or the photoconductor unit is not installed properly. Install the photoconductor unit if it is not installed.
If a photoconductor unit is already installed, open cover B. Raise the yellow lever and remove the photoconductor unit, then reinstall it correctly. Then close cover B. The error clears automatically if the photoconductor unit is installed correctly.
The indicated toner cartridges are not installed in the printer. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See Toner Cartridge.
The spool file on the driver is deleted while printing or the data is abnormal. Press the Start/Stop button to clear the error.
There is no network program, or the network program cannot be used with your printer. Contact a qualified service representative.
The density of the print data is too high to print. Turn off the printer and remove jammed paper.
The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
|
Location |
Description |
|
Jam C |
Paper is jammed at cover C. For instructions on how to remove jammed paper at cover C, see Jam C (cover C). |
|
Jam D |
Paper is jammed inside the optional Duplex Unit. For instructions on how to remove jammed paper at the Duplex Unit, see Jam D (cover D). |
|
Jam E |
Paper is jammed at cover E. For instructions on how to remove jammed paper at cover E, see Jam E (cover E). |
|
Jam F |
Paper is jammed at cover F. For instructions on how to remove jammed paper at cover F, see Jam F (cover F). |
|
Jam DM |
Paper is jammed at cover DM of the optional Duplex Unit. For instructions on how to remove jammed paper at cover DM, see Jam DM (cover DM). |
|
Jam MP |
Paper is jammed at the MP tray. For instructions on how to remove jammed paper at the MP tray, see Jam MP (MP tray). |
|
Jam LC |
Paper is jammed at the paper cassette. For instructions on clearing this type of paper jam, see Jam LC (paper cassette). |
|
Jam G |
Paper is jammed at cover G. For instructions on how to remove jammed paper at cover G, see Jam G (cover G). |
Printer stops because the printing on one side of the paper is finished in the manual duplex mode. Reload the paper that has been printed on the one side into the MP tray and press Start/Stop button.
The manual feed mode is specified for the current print job. Make sure the paper size indicated by ssss is loaded, then press the Start/Stop button.
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the control panel to resume printing, or press the Cancel Job button to cancel the print job.
This message appears if you try to change the printer's settings through the control panel when the buttons are locked. You can unlock them by using the Network utility. Refer to the Network Guide for information.
The installed toner cartridge is not a genuine Epson product. Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or perform Clear Warning or Clear All Warnings on the Reset Menu on the control panel to clear the warning message. See Toner Cartridge for instructions on replacing the toner cartridge.
The installed toner cartridge is not an genuine Epson toner cartridge. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson. Installing a genuin toner cartridge is recommended. Press the Start/Stop button on the control panel to resume printing.
The printer is not ready to print. Press the Start/Stop button. In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The optional memory module may be corrupted or incorrect. Replace it with a new one.
There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source.
The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss). Replace the loaded paper with the correct size paper and press the Start/Stop button to resume printing, or press the Cancel Job button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
A read/write error has occurred for the photoconductor unit. Remove the photoconductor unit and reinsert it. If that fails to clear the error, replace the photoconductor unit. To install the photoconductor unit. See Photoconductor Unit.
The toner cartridge to be replaced is moving to the replacement position in the printer.
The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing, or press the Cancel Job button to cancel the print job. If this message appears again, select Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the printer as described in Memory Module.
The printer is checking the RAM.
The printer is ready to receive data and print.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
When setting up the printer, the photoconductor unit was installed before all toner cartridges were installed.
Open cover B, remove the photoconductor unit, then close cover B.
The photoconductor has reached the end of its service life. Replace the photoconductor unit with a new one. See Photoconductor Unit for instructions.
The error clears automatically after you replace the unit and close all printer covers. The photoconductor service life counter is reset automatically.
When the error light is blinking, you can continue printing by pressing the Start/Stop button. However, the print quality is not guaranteed from then on.
The Toner cartridge for the indicated color has reached the end of its service life. Replace the cartridge with a new one.
The error clears automatically after you replace the cartridge and close all printer covers. The toner cartridge service life counter is reset automatically.
The printer's current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
All printer settings have been reset to the default configuration, or to the last settings that were saved.
A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted.
The printer is checking the ROM.
The printer is currently performing a self test and initialization.
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds, then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (Cffff), turn off the printer, unplug the power cord, then contact a qualified service representative.
A read/write error has occurred for the indicated toner cartridges (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.). Remove the toner cartridges and reinsert them. If that fails to clear the error, replace the toner cartridges.
To install the indicated cartridges. See Toner Cartridge.
The printer cannot clear an error message because the error status still remains. Try solving the problem again.
This message indicates that the toner cartridge for the indicated color is near the end of its service life. Prepare a new toner cartridge.
The printer is warming up the machine to be ready to print.
This message indicates that the fuser unit has reached the end of its service life. Prepare a new fuser unit.
This message indicates that the photoconductor unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions. The error clears automatically after you replace the unit and close the printer covers.
The developer unit for the indicated color has reached the end of its service life. You can print after this message appears, but it is recommended to replace the developer unit. Contact your dealer and prepare a new developer unit.
The printer is unable to write data to the ROM module correctly. You cannot remove the ROM P because the ROM P is a program ROM module. Contact your dealer.
The printer is writing data into the ROM module in the ROM slot P.
An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in Consumable products.
See Photoconductor Unit for instructions on replacing the photoconductor unit.
An inappropriate toner cartridge is installed. Install only the toner cartridge listed in Consumable products.
See Toner Cartridge for instructions on replacing the toner cartridge. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
The specified cover (wwww) does not close securely. Open the cover once, then close it.
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| Version NPD0075-01, Copyright © 2005, SEIKO EPSON CORPORATION |
