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Troubleshooting

Print Quality Could Be Better

Horizontal banding
Vertical misalignment or banding
Incorrect or missing colors
Faint printout or gaps
Blurry or smeared printout

Click the caption under the illustration that best resembles your printout.

Horizontal banding	Vertical misalignment or banding
Incorrect or missing colors	Faint printout or gaps
Blurry or smeared printout

If you are having print quality problems, try the solutions offered here.

Horizontal banding

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using.

For Macintosh, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using.

• Make sure the printable surface of the paper is face-up.

• Run the Head Cleaning utility to clear any clogged ink nozzles. See Cleaning the Print Head.

• Check the ink lights. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

• When printing photo data, change the driver software setting to Advanced Photo. See Custom mode for more information.

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Vertical misalignment or banding

Try one or more of these solutions:

• Turn off the High Speed setting in your printer driver. For instructions, see online help for the printer driver.

• Run the Print Head Alignment utility. See Aligning the Print Head.

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Incorrect or missing colors

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using.

For Macintosh, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using.

• Make sure the printable surface of the paper is face-up.

• Run the Head Cleaning utility. See Cleaning the Print Head.

If colors are still incorrect or missing, replace one or all ink cartridges. See Replacing Ink Cartridges.

• Adjust the color settings in your application software or your printer driver. See your application's documentation.

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Faint printout or gaps

Try one or more of these solutions:

• Make sure that the ink cartridges have not exceed their expiration dates.

• The paper quality has degraded due to age. Use new paper.

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using.

For Macintosh, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using.

• Run the Head Cleaning utility to clear any clogged ink nozzles. See Cleaning the Print Head.

• Check the ink lights. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

• The platen gap may be too wide for your paper. If you are using the manual feed slot, change the platen gap setting by using the special power-on function. See Platen gap adjustment for the manual feed slots. If you are using the paper tray, change the platen gap setting by selecting the media type lever position to match the type of media you have loaded. See Paper size/media type lever settings.

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Blurry or smeared printout

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using.

For Macintosh, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using.

• If the paper you are using is not supported by the printer driver, set the paper thickness to Other with the media type lever. See Paper size/media type lever settings.

• Make sure your paper is dry and the printable surface is face-up. Also, make sure you are using the correct type of paper. See Paper for specifications.

• Ink may have leaked inside the printer. Wipe the inside of the printer with a soft, clean cloth.

• Run the Head Cleaning utility. See Cleaning the Print Head.

• The platen gap may be too narrow for your paper. If you are using the manual feed slot, change the platen gap setting by using the special power-on function. See Platen gap adjustment for the manual feed slots. If you are using the paper tray, change the platen gap by selecting the media type lever position to match the type of media you have loaded. See Paper size/media type lever settings.

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