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Troubleshooting

Correcting USB Problems

Make sure your computer is a Windows 98 or 2000 pre-installed model
Make sure that EPSON USB Printer Devices appears in the Device Manager menu (Windows 98 only)
Printer does not work correctly with a USB cable

Make sure your computer is a Windows 98 or 2000 pre-installed model

Your computer must be a Windows 98 or 2000 pre-installed model. You may not be able to install or run the USB Printer Driver on a computer which is not equipped with a USB port or which is upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

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Make sure that EPSON USB Printer Devices appears in the Device Manager menu (Windows 98 only)

If you canceled the plug-and-play driver installation before the procedure was completed, either the USB printer device driver or the printer driver may be installed incorrectly.

Follow the steps below to check the installation and reinstall the drivers.

Turn the printer on. Plug the USB cable into the printer and the computer.

Right-click the My Computer icon on your desktop, then click Properties.

Click the Device Manager tab.

If your drivers are correctly installed, EPSON USB Printer Devices should appear in the Device Manager menu.

If EPSON USB Printer Devices does not appear in the Device Manager menu, click the plus (+) sign beside Other devices to view the installed devices.

If USB Printer appears under Other devices, the USB printer device driver is not installed correctly. If EPSON Stylus Pro 5500 appears, the printer driver is not installed correctly.

If neither USB Printer nor EPSON Stylus Pro 5500 appears under Other devices, click Refresh or unplug the USB cable from the printer, then plug it into the printer again.

Under Other devices, click USB Printer or EPSON Stylus Pro 5500, then click Remove. Then click OK.

When the following dialog box appears, click OK. Then click OK to close the Properties window.

Unplug the USB cable from the printer, then follow the instructions as described in "Setting up the Printer with Your Computer" in the Setup Guide.

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Printer does not work correctly with a USB cable

If your printer does not work correctly with a USB cable, try one or more of these solutions:

Use the recommended USB cable as described in System Requirements.

If you use a USB hub, connect the printer to the first tier of the hub, or connect the printer to the computer's USB port directly.

For PCs, try reinstalling the USB printer device driver and the printer software.
First, uninstall EPSON Printer Software using the Add/Remove Programs utility in the Control Panel, then uninstall EPSON USB Printer Devices.
Next, reinstall the software as described in the Setup Guide. If EPSON USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and double-click Win 9X\epusbun. exe.
Then, follow the on-screen instructions.

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