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Troubleshooting
For users in North America
If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information.
If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
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Service |
Access |
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World Wide Web |
From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information. |
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EPSON Internet FTP Site |
If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. |
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EPSON E-MAIL Technical Support |
To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested. |
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Automated Telephone Services |
A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. |
To speak directly to a technical support representative, dial: (562) 276-1300, (U.S.) or (905) 709-9475 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
 | Note: |
 | For help using any other software on your system, see the documentation for that software for technical support information. |
You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at www.epsonsupplies.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.
http://www.epson.co.uk
http://www.epson.co.uk/support/email/
http://www.epson.co.uk/support/
Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:
EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems, they can often solve problems quickly and easily as well as give advise on the next step to take.
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).
EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone: |
1300 361 054 |
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Fax: |
(02) 9903 9189 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.
Sources of information, support, and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Our HelpDesk team can help you with the following over the phone:
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:
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BBS: |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
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Phone: |
(852) 2585-4399 |
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Fax: |
(852) 2827-4383 |
Contacts for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.
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Phone: |
5321 266-70 |
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Fax: |
5581799/5321095 |
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Help Desk Phone: |
-5321 625 |
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
