Paper does not feed
Multiple pages feed
The paper jams
Paper is improperly loaded
Paper is not ejected fully or is wrinkled

Remove the stack of paper and make sure of the following:

• The paper is not curled or creased.

• The paper is not too old. See the instructions that came with the paper for more information.

• The paper fits under the  arrow mark inside the left edge guide.

• The number of sheets in the paper stack does not exceed the limit specified for the media.
  See Loading capacities for Epson special media

• Paper is not jammed inside the printer. If it is, remove the jammed paper.
  See The paper jams

• The ink cartridges are not empty. If a cartridge is empty, replace it.
  See Replacing an Empty Ink Cartridge

• You have followed any special loading instructions that came with your paper. Load the paper again.
  See Loading Paper

Top

• Make sure the paper stack fits under the  arrow mark inside the left edge guide.

• Make sure the left edge guide is snug against the left edge of the paper.

• Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading.

• Remove the stack of paper and make sure that the paper is not too thin.
  See Paper

• Fan the edges of the stack to separate the sheets, then reload the paper.

• If too many copies of a file are being printed, check the Copies setting on the Page Layout window (Windows) or in the Print dialog box (Macintosh) and in your application. See online help for details.

Top

If paper is jammed inside this printer, the paper jam icon shown below is displayed on the LCD screen. You may be able to clear the jammed paper using the Control Panel. Follow the steps below.

Press the  Start button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.

If the paper is stuck near the sheet feeder or output tray, gently pull it out.

If the paper is stuck inside the printer, press the  On button to turn it off. Open the scanner unit and remove any paper inside, including any torn pieces. Do not pull it backward; this can damage the sheet feeder.

After clearing the jammed paper, close the scanner unit and then press the  On button.

Load a stack of paper in the sheet feeder.

Note:

If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

• The paper is smooth, not curled or wrinkled.

• You are using high quality paper.

• The printable side of the paper is face up in the sheet feeder.

• The paper stack was fanned before loading.

• The paper is not loaded above the  arrow mark on the left edge guide.

• The paper stack fits under the tabs inside the edge guides.

• The number of sheets in the paper stack does not exceed the limit specified for that paper.
  See Loading capacities for Epson special media

• The left edge guide is snug against the left edge of the paper.

• The printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.

Top

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper correctly.

Top

• Clear the jammed paper as explained in The paper jams. Also, check the Paper Size setting in your application or printer settings. See online help for details.

• If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.

Note:

Store any unused paper in its original packaging in a dry area.

Top