Printing Guide

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can identify many common printer problems using the LCD screen on your printer. If the printer stops working and one of the following error messages appears on the LCD screen, use this table to diagnose the problem, then follow the recommended corrective measures.

LCD Screen	Cause	Solution
	Ink cartridges are running low on ink.	See Replacing an Empty Ink Cartridge
	An ink cartridge is empty.	If any cartridge is empty, you cannot print until you replace it. See Replacing an Empty Ink Cartridge
	The ink cartridge is not installed or not installed correctly.	Install the ink cartridges correctly. See the Start Here sheet.
	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder. Then press Start to continue or Stop/Clear Settings to cancel. See Loading Paper See Loading Envelopes
	Multiple pages have been fed into the sheet feeder.	Reload the paper. Then press Start to continue or Stop/Clear Settings to cancel. See The paper jams
	Paper is jammed.	See The paper jams
	Not enough ink to perform head cleaning.	Replace with new ink cartridges. See Replacing an Empty Ink Cartridge
	There is a problem with the printer.	Turn the printer off and then back on. If the error does not clear, contact our local authorized service center or contact Epson for a referral. See Contacting Customer Support
	A part on the printer needs to be replaced.	Contact our local authorized service center or contact Epson for a referral. See Contacting Customer Support
	The waste ink pad is nearly full.	Contact our local authorized service center or contact Epson for a referral. See Contacting Customer Support
	The memory card does not contain any valid images.	See Compatible Cards and Inserting Positions
	Memory card error.	Remove the memory card. See Compatible Cards and Inserting Positions
	The paper thickness lever is set to the wrong position.	Set the paper thickness lever to the correct position and try again.
	No memory card is inserted.	Insert a valid memory card and try again. See Compatible Cards and Inserting Positions

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When ink is out, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from the printer or your computer.

This printer prints an operation check page that includes a nozzle check pattern.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this printer is fine and the problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the test page does not print satisfactorily, there is a problem with this printer. For example, if bands appear in the check pattern as shown below, this could mean a clogged ink nozzle or a misaligned print head.