Reference Guide

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Troubleshooting

Diagnosing the Problem

Error messages
EPSON Status Monitor
Running a printer operation check

If you are connecting via the USB interface and are having difficulty printing, the problem may be related to your USB connection. Refer to Correcting USB Problems for details.

If your problem is not USB related, troubleshooting problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the Control Panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if this product does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing. For details, see Cancelling Printing.

Error messages

You can identify many common problems using the ! Error light and error messages on your Control Panel. If this product stops working and the ! Error light is on, use the following table of error messages to diagnose the problem, and then try the recommended solution.

Error Messages	Problem	Solution
There is no Index Sheet or it is not set correctly. Please perform again after a check.	The Index Form is not placed correctly.	Place the Index Form correctly. See Placing Photos and Documents on the Document Table.
Check of a picture is not carried out or marking is not right. Please perform again after a check.	The photos and the paper type are not selected correctly on the Index Form.	Fill in the circle on the Index Form to select the photos and the paper type correctly. See the Basic Operation Guide.
Paper is not selected on the Index Sheet or the oval is not filled in correctly. Check the Index Sheet, then try again.	The paper type is not selected correctly on the Index Form.	Fill in the circle on the Index Form to select the paper type correctly. See the Basic Operation Guide.
The data on the memory card has changed. Print a new Index Sheet, then try again.	After an Index Form is printed, an image file on the memory card is added or removed.	Print the Index Form again.
No memory card. Operation canceled.	No memory card is loaded when you select to print directly from a memory card or to scan to a memory card.	Load the memory card. See Loading Memory Cards.
Cannot recognize the memory card. Do you want to format the card?	The memory card loaded in this product cannot be recognized.	Format hte memory card or load a new memory card.
The memory card is write-protect. Operation canceled.	You cannot save the image to the memory card.	Release the write protection or load another memory card.
There is not enough free space on the memory card. Operation canceled.	Not enough space is available to save the image to the memory card.	Load a new memory card.
Cannot create a memory card folder. Operation canceled.	Cannot create a folder on the memory card.	Load a new memory card.
The memory card was removed. Operation canceled.	The memory card is ejected during the operation.	Load a new memory card.
Cannot be stored saved in the XXX mode.	The Save button is pressed in a mode other than the Copy mode.	You can only save the settings of the Copy mode.
Open the output tray.	The output tray is closed	Open the output tray.
No XXX ink cartridge -> Press the Color button to install new ink cartridge.	The ink cartridge indicated in the message is not installed.	Press the Color button and open the scanner unit by following the messages to install the ink cartridge. See Replacing an Ink Cartridge.
XXX ink out -> Press the Color button to begin replacement ink cartridge.	The ink cartridge indicated in the message is empty.	Press the Color button and open the scanner unit by following the messages to replace the empty cartridge. See Replacing an Ink Cartridge.
XXX ink cartridge error -> Cartridge replacement is necessary. Press the Color button to begin.	Error occurs at the ink cartridge.	Press the Color button and open the scanner unit by following the messages to replace the empty cartridge. See Replacing an Ink Cartridge.
Paper out -> Load paper into the sheet feeder, then press the Color button.	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder, and then press the Color button.
Scanner unit open -> Close the scanner unit.	Scanner unit is open.	Close the scanner unit securely.
Paper jam -> Press the Color button. Remove any remaining jammed paper by hand.	Paper jams occur.	Press the Color button. If the paper jam is not cleared, remove the jammed paper by hands. See Paper jams.
Multi-page feed error -> Multiple pages have been fed into the printer at once. Remove and reload the paper, then press the Color button.	Multiple pages have been fed into the printer at once.	Remove and reload the paper, then press the Color button.
Scanner error -> See your documentation and call service if necessary.	Error occurs in the scanner parts.	Turn this product off, and then back on. Then make sure the transportation lock is released. If the error message still appears, contact your dealer.
Printer error -> See your documentation and call service if necessary.	Error occurs in the printer parts.	Turn this product off, and then back on. If the error message still appears, contact your dealer.
Service required.		Contact your dealer.

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EPSON Status Monitor

The EPSON Status Monitor utility provides status messages and a graphic display showing the current status of this product. For details, see Checking the Printer Status.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When the ink runs low or out, click the How to button in the EPSON Status Monitor or Progress Meter window and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message indicating that parts inside this product are near the end of their service life appears, contact your dealer for replacement.

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Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from this product or the computer.

To print a printer operation check page, follow these steps.

Disconnect the USB cable from your computer.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Press the On button to turn on this product, and the ! Error light is off.

Press the Setup Mode button to enter the Setup Mode.

Press the A or the / Select button repeatedly until 2.Nozzle check appears on the LCD panel, and then press the Color button. This product starts printing.

This product prints an operation check page that includes this product's ROM version information and a nozzle check pattern.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this product is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the test page does not print satisfactorily, there is a problem with this product. For example, if bands appear in the check pattern as shown below, this could mean a clogged ink nozzle or a misaligned print head. See Cleaning the Print Head for details on cleaning the print head.

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