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Troubleshooting / Printing and Copying Problems

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
Paper does not feed correctly when using the double-sided printing feature

Paper does not feed

Remove the stack of paper and make sure of the following:

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also Paper specifications.


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Multiple pages feed


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Paper jams

If paper is jammed inside this product, an error message appears on the LCD panel. You may be able to clear the jammed paper using the Control Panel. Follow the steps below.

Press the Color button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.

Locate where the paper is jammed.

If the paper is jammed at the paper feeding position or the ejecting position, remove all of the paper by hand.

If the paper is jammed inside this product, press the On button to turn off this product. Open the scanner unit, and then remove all of the paper inside by hand, including any torn pieces.

After clearing the jammed paper, close the scanner unit and then press the On and the Color button.

Load a stack of paper in the sheet feeder.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble this product. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:


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Paper improperly loaded

If you have loaded the paper too far into this product, this product cannot feed the paper correctly. Turn this product off and gently remove the paper. Then turn this product on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area. See Paper.


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Paper does not feed correctly when using the double-sided printing feature

If multiple pages feed when using the double-sided printing feature, remove the paper as instructed in Multiple pages feed. If the paper that was fed in error has not been creased or wrinkled, it may still be usable. Reload only the usable paper properly into this product.

If a paper jam should occur while using the double-sided printing feature, remove the paper as instructed in Paper jams. If multiple print jobs have been sent to the printer when the paper jam occurs, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.


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Version NPD0311-00, Copyright © 2004, SEIKO EPSON CORPORATION