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The Scanner Does Not Scan
The Scanner is Not Recognized by Your System
You Cannot Scan Multiple Images at One Time
A Red Lamp Inside the Scanner May Remain On When You Turn Off Your Scanner
See your Start Here sheet for instructions on setting up your scanner. If you have problems operating the scanner, make sure:
If you still have problems scanning, see the other topics in this section.
The Scanner Does Not Scan
The Scanner is Not Recognized by Your System
First check your connection to the scanner and computer:
Checking For Windows USB Support
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Do one of the following:
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Do one of the following:
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Scroll down and click Universal Serial Bus controllers.
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If a USB Universal Host Controller and USB Root Hub are listed, Windows supports USB.
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Try scanning again. If your scanner still is not recognized, contact your dealer or a qualified servicer for assistance.
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You Cannot Scan Multiple Images at One Time
A Red Lamp Inside the Scanner May Remain On When You Turn Off Your Scanner
The lamp will stay on for a maximum of 15 minutes, then go out automatically. This does not indicate malfunction.
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