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Troubleshooting / Scanning Problems

Scanner Operation Problems

This product does not scan
Pressing the buttons on the control panel does not start scanning

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface (see your Setup Sheet).

• Incorrect setup of your computer or software (see your Setup Sheet).

• Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your computer and this product for possible solutions.

This product does not scan

Try one or more of these solutions:

• You cannot scan when the  Power light is flashing (to indicate operational status).

• Your system may not work properly if you use a USB cable other than the one supplied by Epson.

• This product may not work properly when connected to the computer through more than one hub. In this case, connect this product directly to the computer's USB port, or through one hub.

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Pressing the buttons on the control panel does not start scanning

Try one or more of these solutions:

• For Windows XP users:
  Click the Events tab in this product's Properties dialog box and make sure Take no action is not selected. Also, make sure Scan Button is selected in the Select an event list box, and Start this program is selected.

• For Windows Me, 98, and 2000 users:
  Click the Events tab in this product's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure Scan Button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

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