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Troubleshooting / Customer Support
For users in North America
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
If you purchased your product in the United States or Canada, Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
|
Service |
Access |
|
World Wide Web |
From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail. |
|
Automated Telephone Services |
A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. |
To speak to a technical support representative, dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
 | Note: |
 |
|
You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from the Epson Store at (800) 873-7766 or visit http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
Visit our Internet home page for a full list of support and warranty services including:
|
UK |
08704 437 766 |
|
The Republic of Ireland |
01 679 9016 |
|
Home Page: |
|
|
Email: |
info@epson.co.uk |
|
Telephone: |
UK 08702 416 900 |
Some of these services may be available in English only.
Select your country from our Internet home page for a full list of support and warranty services including:
|
Email: |
supportme@epson.co.uk |
|
Telephone: |
+971 4 887 2172 |
|
Home Page: |
|
|
Telephone: |
+971 8 004 707 |
Some of these services may be available in English only.
Select your country from our Internet home page for a full list of support and warranty services including:
|
Denmark |
80 88 11 27 |
|
Finland |
0800 523 010 |
|
Norway |
800 11 828 |
|
Sweden |
08 445 12 58 |
|
Denmark |
Home Page: |
|
|
Telephone: |
38 48 71 37 |
|
|
Finland |
Home Page: |
|
|
Telephone: |
0981 710 083 |
|
|
Norway |
Home Page: |
|
|
Telephone: |
231 62 124 |
|
|
Sweden |
Home Page: |
|
|
Telephone: |
08 519 92 082 |
Some of these services may be available in English only.
Visit our Internet home page for a full list of support and warranty services including:
|
Telephone: |
0800 600 578 |
|
Home Page: |
|
|
Telephone: |
(011) 448-2736 or 0800 005 956 |
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Faxback service will fax you the latest specifications for most Epson products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
|
Phone: |
1300 361 054 |
|
Fax: |
(02) 9903 9189 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Sources of information, support, and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Our HelpDesk team can help you with the following over the phone:
Contact for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Our Hotline team can help you with the following over the phone:
Contacts for information, support, and services are:
|
Phone |
(62) 21-572 4350 |
|
Fax |
(62) 21-572 4357 |
|
Jakarta |
Mangga Dua Mall 3rd floor No 3A/B |
|
Bandung |
Lippo Center 8th floor |
|
Surabaya |
Hitech Mall Lt. IIB No.12 |
|
Yogyakarta |
Hotel Natour Garuda |
|
Medan |
Wisma HSBC 4th floor |
|
Makassar |
MTC Karebosi Lt. Ill Kav. P7-8 |
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
You can also contact our technical staff at the following telephone and fax numbers:
|
Phone: |
(852) 2827-8911 |
|
Fax: |
(852) 2827-4383 |
Contacts for information, support, and services are:
Head Office.
|
Phone: |
603-56288288 |
|
Fax: |
603-56288388/399 |
|
Phone: |
603-56288222 |
|
Phone: |
603-56288333 |
Contacts for information, support, and services are:
Information on product specifications, drivers for download, and products enquiry are available.
|
Phone: |
5321266 (14 Lines) |
|
Fax: |
5581439/5321095 |
|
Mumbai |
Phone: 28261516-17 |
|
Delhi |
Phone: 26447201/02/03/04/07/09 |
|
Chennai |
Phone: 28203940/41 -- 8218658/59 |
|
Kolkata |
Phone: 22831589/90 |
|
Hyderabad |
Phone: 55331738/39 |
|
Cochin |
Phone: 2357638/2356652 |
|
Pune |
Phone: 4335460/90 Ext 214 |
|
Ahmedabad |
Phone: 6407176/77 |
To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
|
Phone: |
(63) 2-813-6567 |
|
Fax: |
(63) 2-813-6545 |
|
E-mail: |
customersupport@epc.epson.com.ph |
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
| Version NPD0862-00, Copyright © 2004, SEIKO EPSON CORPORATION |
