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Maintenance and Troubleshooting / Troubleshooting

Scanner Operation Problems

The scanner does not scan
An error message appears and the scanner does not scan
Pressing the buttons does not start the desired applications properly
Pressing the buttons in a Mac OS X environment starts the Classic mode
You cannot scan multiple images

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Incorrect setup of the interface

Incorrect setup of your computer or software

Incorrect operation of your software

See your Start Here poster to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

The scanner does not scan

Try one or more of the following solutions.

Wait until the light stays on in green (ready for scanning).

Your system may not work properly if you use an USB cable other than the one supplied by Epson. Use the USB cable that comes with your scanner.

The scanner may not work properly when connected to the computer through more than one hub. In this case, connect the scanner directly to the computer's USB port, or through one hub only.

For Mac OS X users:
In Classic mode the scanner may not work properly. Therefore quit the Classic mode.

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An error message appears and the scanner does not scan

For Windows XP and 2000 users

In a Windows XP Home Edition, XP Professional, or 2000 Professional environment using a USB 2.0 connection, the scanner may stop scanning and the message, "Cannot properly communicate with the scanner. Make sure the scanner is on, properly connected, and properly set up to scan. If using a SCSI connection, restart your computer." may appear. In this case, follow the steps below to install a patch.

Make sure the scanner is connected to your computer correctly and the scanner is turned on. Make sure all unnecessary applications are closed.

Insert the scanner software CD in the CD-ROM drive. If the installer starts automatically, click Exit.

For Windows XP users:
Click Start, click My Computer, and then select EPSON. Select Open from the File menu.

For Windows 2000 users:
Double-click the My Computer icon, select EPSON, and then select Open from the File menu.

Double-click esuf41e.exe in the u2patch folder to install the patch.

After the patch is installed, disconnect the USB cable from your computer and then reconnect it to the same port.

Note:

If you change the USB ports, you will need to install the patch again.

For Perfection 2580 users

Make sure no film is loaded in the Auto Film Loader. If it is loaded, turn on the scanner, and then press the Eject button to eject the film.

For Mac OS X users

In Classic mode the scanner may not work properly. Therefore quit the Classic mode.

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Pressing the buttons does not start the desired applications properly

Try one or more of the following solutions.

Make sure EPSON Scan and EPSON Smart Panel are installed.

For Windows XP users:
Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

For Windows Me, 98 SE, and 2000 users:
Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

For Macintosh users:
EPSON Smart Panel may not be installed correctly. Therefore install EPSON Smart Panel correctly.

For Mac OS X users:

In Classic mode, the buttons are disabled. Therefore quit the Classic mode.

Initially, only the user who installed the scanner software can use the buttons. For other users, they must first start EPSON Scanner Monitor in the Applications folder; subsequently they can use the buttons to automatically start the application to scan.

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Pressing the buttons in a Mac OS X environment starts the Classic mode

Be sure to install the scanner software in a Mac OS X environment, but not in the Classic mode.

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You cannot scan multiple images

Try one or more of the following solutions.

Position photos at least 20 mm apart from each other.

Make sure your application can scan multiple images.

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