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Maintenance and Troubleshooting

Quality Problems

The entire image is distorted or blurred.
Part of the image is distorted or blurred.
Edges of the document are not scanned.
Colors are patchy or distorted at the edges of the image.
The image is faint or out of focus.
The image is too dark.
Straight lines in the image come out jagged.
The image does not look the same as the original.
A line of dots is always missing from the scanned image.
A line of dots always appears in the scanned image.
When scanning printed matter, textured patterns of dots appear inside particular areas of the image.
Colors on your monitor are different from those in the original image.
Printed colors are different from those in the original image.
The printed image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.
The colors of negative film preview images look strange.

The entire image is distorted or blurred.

Make sure the document is flat against the document table.

Make sure you do not accidentally move the document during scanning.

Make sure the scanner is on a flat, stable surface.

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Part of the image is distorted or blurred.

Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:

Do not place heavy objects on the document table.

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Edges of the document are not scanned.

Position the document so that the area you want to scan is at least 3.5 mm from the edge guides of the document table.

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Colors are patchy or distorted at the edges of the image.

A document that is very thick or warped at the edges can cause discoloration. Cover the edges of the document with paper to block outside light.

Make sure the document is flat against the document table.

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The image is faint or out of focus.

Make sure the document is flat against the document table.

Adjust your software's Exposure setting. See Image Controls.

Adjust your software's Gamma setting. See Adjusting the Gamma Setting.

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The image is too dark.

Check your software's Brightness setting. Check the brightness and contrast settings of your computer display. See Adjusting the Highlight Setting.

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Straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.

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The image does not look the same as the original.

Try different image setting combinations on your scanner software.

Your software may not have sufficient color matching and color management features, or these components may not be installed correctly. See the documentation that comes with your software and computer.

If you are importing an image file, make sure the file format is one your software can read. Also, make sure the image settings of your software are appropriate for the type of image you want to scan.

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A line of dots is always missing from the scanned image.

Print head malfunction is indicated when a line is missing on printouts only. See your printer manual.

Scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.

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A line of dots always appears in the scanned image.

If this happens on both your screen and printout, the paper path guide of the Automatic Document Feeder or the document table may be dusty or scratched. Clean the paper path guide or clean the document table. If the problem still exists the guide may be scratched and require replacement.

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When scanning printed matter, textured patterns of dots appear inside particular areas of the image.

This condition is normal. The scanner automatically minimizes the problem if Image Type setting is Color Document or Black & White Document in the Manual mode window.

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Colors on your monitor are different from those in the original image.

Check the image settings of your scanner software, especially data format (bits, pixel, color), gamma correction, and color correction. Try different combinations of these settings.

Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the color palette to adjust the colors on your screen. See your software and hardware manuals for details.

Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration. Also see your Color Guide.

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Printed colors are different from those in the original image.

Exact color matching is very difficult. Check your software or contact your printer company for information on color matching and calibration.

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The printed image is larger or smaller than the original.

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.

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Scanned images cannot be printed or come out garbled when printed.

Make sure your printer is properly connected to the computer, correctly set up, and maintained. See your printer manual for details.

Check that your software is properly installed and set up for your printer. See your software manual.

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The colors of negative film preview images look strange.

Make sure Document Source is set to TPU for Neg. Film in the Manual mode window.

The dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

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