Reference Guide

Index	Search	Glossary

Contents	Help

Troubleshooting / Problems and Solutions

Scanner Operation Problems

The indicator light does not come on
The scanner does not scan
An error message appears and the scanner does not scan
Pressing the button does not start scanning
Pressing the buttons in a Mac OS X environment starts Classic mode
You cannot scan multiple images

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Incorrect setup of the interface

Incorrect setup of your computer or software

Incorrect operation of your software

See your Start Here poster to confirm that you have set up in the correct way. Also, see the documentation that came with your computer and software for possible solutions.

The indicator light does not come on

Make sure the AC adapter is connected to the scanner and the power cord is plugged into an electrical outlet.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.

[Top]

The scanner does not scan

Try one or more of these solutions:

Wait until the indicator light stays on in green (ready for scanning).

Try to connect the scanner directly to the computer's USB port, or use an EPSON USB cable.
If you use an USB interface in full speed mode and connect the scanner through more than one hub, your system may not work properly. In this case, try to connect the scanner directly to the computer's USB port. Also, your system may not work properly if you use a USB cable other than that supplied by EPSON.

[Top]

An error message appears and the scanner does not scan

In a Windows XP Home Edition, XP Professional, or 2000 Professional environment using a USB 2.0 connection, the scanner may stop scanning and the message, "Scanner could not allocate required memory. Quit other application and try again" may appear. In this case, follow the steps below to install a patch.

Make sure that the scanner is connected to your computer correctly and that the scanner is turned on. Make sure that any unnecessary applications are closed.

Insert the scanner software CD into the CD-ROM drive.
If the installer starts automatically, click Exit.

For Windows XP users:
Click Start, click My Computer, then select EPSON. Select Open from the File menu.

For Windows 2000 users:
Double-click the My Computer icon, select EPSON, then select Open from the File menu.

Double-click esuf3ee.exe in the u2patch folder to install the patch.

After the patch is installed, disconnect the USB cable from your computer and then reconnect it to the same port.

Note:

If you change USB ports, you will need to install the patch again.

[Top]

Pressing the button does not start scanning

Try one or more of these solutions:

Make sure EPSON Smart Panel is installed.

For Windows XP users:
Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

For Windows Me, 98, and 2000 users:
Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

For Mac OS X users:

When in Classic mode, the buttons are disabled. Quit Classic mode.

Initially, only the user who installed the scanner software can scan using the buttons. Other users must start EPSON Scanner Monitor in the Applications folder before using the buttons for the first time. From then on, pressing a button will automatically start the application assigned to it.

[Top]

Pressing the buttons in a Mac OS X environment starts Classic mode

Try the following solutions:

Be sure to install the scanner software in a Mac OS X environment, and not in Classic mode.

If EPSON Smart Panel has been installed in Mac OS 9, uninstall it and make sure EPSON Smart Panel is installed in Mac OS X.

[Top]

You cannot scan multiple images

Try one or more of these solutions:

Position each photo at least 20 mm apart from adjacent photos.

Make sure your application is available to scan multiple images.

[Top]