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Maintenance and Troubleshooting

Operating Problems

The fluorescent lamp does not come on.
The scanner does not scan.
The scanner software does not work properly.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Incorrect setup of the interface (see your Startup Guide).

Incorrect setup of your computer or software (see your Startup Guide).

Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your computer and scanner for possible solutions.

The fluorescent lamp does not come on.

Make sure the power cord is connected to the scanner and plugged into an electrical outlet.

If the scanner does not receive any commands after 15 minutes, it turns off the lamp. The lamp will turn back on when you scan.

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The scanner does not scan.

Wait until the indicator light stays on in green (ready for scanning).

Try connecting the scanner directly to the computer's USB port, or use an EPSON USB cable.

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The scanner software does not work properly.

Make sure your software is installed correctly.

For Windows users:
Check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner every place it appears in the dialog box, then reinstall EPSON TWAIN following the instructions in your Startup Guide.

Note:

When reinstalling the scanner software, if a dialog box does not appear and a message box and followed by a dialog box requesting the EPSON Scanners Driver Disk appears instead, insert the Scanner Software CD in the CD-ROM drive. Make sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the Win98 (for Windows 98 users) or Win2000 (for Windows 2000 users) folder as the location.

Make sure your computer meets the memory and other system requirements specified for the software you are using.

Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.

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