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Maintenance and Troubleshooting

Error Indicator

If an error occurs, the scanner stops and the indicator light shows of error.

Command error

The scanner has received incorrect commands from your scanning software.

When this error occurs, try to rescan the document. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.

Interface error

The interface setup is wrong or the scanner is not properly connected to the computer.

When this error occurs, unplug the scanner and USB connector, and then plug them back in.

Fatal error

This type of error indicates one or the following problems:

• The fluorescent lamp needs to be replaced.

• The scanner is malfunctioning.

Consult your dealer. After problems are clear, unplug the scanner and USB connector, and then plug them back in.

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