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Maintenance and Troubleshooting

Recovering from Scanner Software Installation Problems on Windows 98, 2000, and Millennium Edition

If you cancelled the plug and play driver installation before the procedure was completed, or if you do not follow the installation instructions for EPSON TWAIN Pro for Windows 2000 and Millennium Edition, EPSON TWAIN Pro will not be properly installed on your PC. To correct this problem, first remove the scanner from your system in Device Manager following the instructions below, and then reinstall EPSON TWAIN Pro following the instructions in your Setup Guide.

Follow the steps below to check the installation.

Note for Windows 2000 and Millennium Edition users:

The screen shots shown in this section are for Windows 98, so they may vary in appearance from the actual dialog boxes that appear on your screen. The instructions are the same, however, except as noted.

Plug the interface cable into your scanner and the PC.

Turn on your scanner and then your PC.

Right-click the My Computer icon on your desktop, then click Properties.

For Windows 98 and Millennium Edition users:
Click the Device Manager tab.

For Windows 2000 users:
In the System Properties dialog box, select the Hardware tab then click Device Manager.

If your EPSON TWAIN Pro is correctly installed, EPSON GT-10000 should appear under Imaging Device when you click the plus (+) sign next to Imaging Device.

If EPSON GT-10000 appears under Other devices with a question (?) mark or under Imaging Device with an exclamation (!) mark, the EPSON TWAIN Pro file is not installed correctly.

EPSON GT-10000 appearing under Other devices with a question (?) mark

EPSON GT-10000 appearing under Imaging Device with an exclamation (!) mark

If EPSON GT-10000 appears under Other devices with a question (?) mark, see If EPSON GT-10000 appears under Other devices with a question (?) mark. If EPSON GT-10000 appears under Imaging Device with an exclamation (!) mark, see If EPSON GT-10000 appears under Imaging Device with an exclamation (!) mark.

If EPSON GT-10000 appears under Other devices with a question (?) mark

Note:

Make sure your scanner is turned on and connected to your PC. If your scanner is off or not connected to your PC, you cannot reinstall the driver properly.

For Windows 98 and Millennium Edition users, click ? EPSON GT-10000, then click Remove and OK.

For Windows 2000 users, right-click ? EPSON GT-10000, then select Uninstall and click OK.

Click Close to close the System Properties window.

Shut down your PC and turn off your scanner. Then turn on your scanner and your PC.

When the message prompts you to install the driver appears, install the driver again. See your Setup Guide.

If EPSON GT-10000 appears under Imaging Device with an exclamation (!) mark

Note:

Make sure your scanner is turned on and connected to your PC. If your scanner is off or not connected to your PC, you cannot reinstall the driver properly.

For Windows 98 and Millennium Edition users, click ! EPSON GT-10000, then click Remove and OK.

For Windows 2000 users, right-click ! EPSON GT-10000, then select Uninstall and click OK.

Click Close to close the System Properties window.

Shut down your PC and turn off your scanner. Then turn on your scanner and your PC.

When a message appears to prompt you to insert the scanner software CD, insert the CD in the CD-ROM drive, and then click OK.

If the following dialog appears, click , then browse and select, or type in the CD-ROM drive letter, the EPSON folder, the folder of your preferred language, and the Win98, Win2000, or WINME folder as the location as shown below. Finally, click OK.

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