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Maintenance and Troubleshooting

Upgrading the System

Upgrading from Windows 98 or 95 to Windows Millennium Edition
Upgrading from Windows 98, 95, or NT 4.0 to Windows 2000
Upgrading from Windows 95 to Windows 98

Upgrading from Windows 98 or 95 to Windows Millennium Edition

If you are using your EPSON scanner with your PC running Windows 98 or 95 and are planning to upgrade your system to Windows Millennium Edition, you need to uninstall EPSON TWAIN Pro before upgrading your operating system, as described below.

Uninstall EPSON TWAIN Pro. See Uninstalling EPSON TWAIN Pro.

Turn off your PC and scanner, and then disconnect your scanner from your PC.

Turn on your PC and then install Windows Millennium Edition.

Make sure that Windows Millennium Edition is installed correctly, and then shut down your PC.

Connect your scanner and then start your PC to install EPSON TWAIN Pro following the instructions in your Setup Guide.

Uninstalling EPSON TWAIN Pro

For Windows 95 or NT 4.0 users:

Click the Start button on the Windows task bar and point to Programs, select EPSON Scanner, and then click EPSON TWAIN Pro Uninstall.

Click Yes to uninstall.

Click OK to finish.

For Windows 98 users:

Connect your scanner to your PC. Turn on your scanner then your PC.

Click the Start button on the Windows task bar and point to Settings, and then select Control Panel.

Double-click the Scanners and Cameras icon.

Select your scanner from the installed devices list, and then click Remove.

Click OK to close the dialog box.


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Upgrading from Windows 98, 95, or NT 4.0 to Windows 2000

If you are using your EPSON scanner with your PC running Windows 98, 95, or NT 4.0 and are planning to upgrade your system to Windows 2000, you need to uninstall EPSON TWAIN Pro before upgrading your operating system, as described below.

Uninstall EPSON TWAIN Pro. See Uninstalling EPSON TWAIN Pro.

Turn off your PC and scanner, and then disconnect the scanner from your PC.

Turn on your PC and then install Windows 2000.

Make sure that Windows 2000 is installed correctly, and then shut down your PC.

Connect your scanner and then start your PC to install EPSON TWAIN Pro following the instructions in your Setup Guide.

During Windows 2000 installation

While you are installing Windows 2000, if a dialog box similar to the one shown below appears and asks for the updated files for your scanner, click Next and continue the installation. Do not click Provide Files....

Note:
If you insert the Scanner Software CD and click Provide Files..., an error message may appear. Replace the scanner software CD with the Windows 2000 CD-ROM and continue installing Windows 2000. After finishing the Windows 2000 installation, you need to uninstall your scanner from the Device Manager and reinstall EPSON TWAIN Pro. Follow the instructions described in Recovering from Scanner Software Installation Problems on Windows 98, 2000, and Millennium Edition to uninstall EPSON TWAIN Pro.


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Upgrading from Windows 95 to Windows 98

If you are using your EPSON scanner with your PC running Windows 95 and are planning to upgrade your system to Windows 98, you need to uninstall EPSON TWAIN Pro before upgrading your operating system, as described below.

Uninstall EPSON TWAIN Pro. See Uninstalling EPSON TWAIN Pro.

Turn off your PC and scanner, and then disconnect the scanner from your PC.

Turn on your PC and then install Windows 98.

Make sure that Windows 98 is installed correctly, and then shut down your PC.

Connect your scanner and then start your PC to install EPSON TWAIN Pro following the instructions in your Setup Guide.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION