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Troubleshooting / Problems and Solutions

ADF Scanning Problems

You cannot scan using the Automatic Document Feeder.
Paper jams in the Automatic Document Feeder.
You cannot scan multiple documents.

You cannot scan using the Automatic Document Feeder.

Try one or more of the following solutions:

• Make sure the optional Automatic Document Feeder is installed correctly. See Installing the Automatic Document Feeder for details.

• Make sure either the Office Mode or the Professional Mode is selected in EPSON Scan.

• Make sure ADF-Single-sided or ADF-Double-sided is selected as Document Source in EPSON Scan.

• If the Automatic Document Feeder is open, close it and then try again. If the Automatic Document Feeder is already open while you are scanning, remove any jammed paper; reload any document not yet scanned and then restart EPSON Scan.

• Remove any jammed paper, and then reload the document and restart EPSON Scan.

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Paper jams in the Automatic Document Feeder.

Open the Automatic Document Feeder's cover, remove any paper from the document table, and then determine where the paper jam occurs.

If paper jams at the feeder position:

Open the left cover and then carefully pull the jammed paper out of the feeder.

Note:

Be careful not to pull too hard; otherwise the paper may tear, making it more difficult to remove.

If paper jams at the paper eject position:

Open the right cover and carefully pull the jammed paper out of the feeder mechanism.

Note:

Be careful not to pull too hard. If the paper tears, open the middle cover and then remove the paper as shown below.

After removing the jammed paper, close the Automatic Document Feeder cover.

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You cannot scan multiple documents.

Make sure your application can scan multiple images.

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