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Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan films.
You cannot scan a film from the Thumbnail Preview.
The colors of negative film preview images look strange.
A Newton ring appears in the scanned image.

You cannot scan films.

Try one or more of the following solutions.

Make sure the optional Transparency Unit is installed correctly. See Installing the Transparency Unit for details.

Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or Professional Mode. See Using the Transparency Unit to Scan for details.

Make sure the film is set correctly in the film holder, and the film holder is properly positioned on the document table. See Setting and Placing Films for details.

Make sure the transportation lock of the Transparency Unit is released.

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You cannot scan a film from the Thumbnail Preview.

When scanning films, EPSON Scan may not be able to detect the images, or may be trimmed or grouped in an undesirable way, such as the following examples.

Images with a dark background may be trimmed irregularly.

Images with a very bright background may also be trimmed irregularly.

Color negative films whose base color (background) is extremely light or dark cannot be trimmed regularly.

A small area around the edges of each image is trimmed.

When scanning films with both panorama and regular size images, panorama images may be trimmed irregularly.

Films larger than 35 mm (such as Medium Format or 4 x 5 size films) cannot be scanned.

Try one or more of the following solutions.

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table.

Preview in Normal Preview and create marquees on the area you want to scan. Finally, scan the film.

In the Configuration dialog box, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.

Make sure the reflective document mat is removed when you scan films.

Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or the Professional Mode.

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The colors of negative film preview images look strange.

Try one or more of these solutions in the EPSON Scan Settings:

Make sure Document Type is set to the appropriate setting for your film type.

When previewing images with the Normal Preview, the dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

Preview images with the Thumbnail Preview.

Clear the Fast preview check box in the Preview tab of the Configuration dialog box.

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A Newton ring appears in the scanned image.

A Newton ring is a ring-shaped stripes pattern that appears on scanned images when you scan transparency materials. It may occur if the film is curled.

Set the film with the base side facing up and preview using Thumbnail Preview, and then reverse the previewed image by using the Mirroring button.

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